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13 days ago

Service Delivery - Technical Writer/ Documentation Specialist

Fidessa New York, NY

Fidessa is a world-leading supplier of multi-asset trading systems, market data and global connectivity. Available as a simple workstation or as an… Fidessa


Fidessa Reviews

89 Reviews
3.2
89 Reviews
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Recommend to a friend
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Fidessa CEO Chris Aspinwall
Chris Aspinwall
47 Ratings
  • 1 person found this helpful  

    Really nice people who are very overworked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Support
    Former Employee - Support

    I worked at Fidessa

    Pros

    Solid compensation and benefits. Lots of opportunities to make friends within the company and go out for drinks. Recently they set up a lounge, and there is reasonable effort being made at senior levels to improve work/life balance.

    Cons

    Unfortunately the improved work/life balance is not applied equally to Support. The constant barrage of issues to deal with makes it difficult for things to be done carefully, or for people to share knowledge, or improve processes.

    Advice to ManagementAdvice

    Develop better information sharing within teams. Hire enough people for support, so people aren't constantly overworked. Become comfortable/ put processes in place that allow support to say 'no' to unreasonable client requests.

    Doesn't Recommend
    Neutral Outlook

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