Fifth Third

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Fifth Third Customer Service Representative Jobs & Careers in Ohio

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25 days ago

Part Time Customer Service / Teller

Fifth Third Bank Groesbeck, OH +8 locations

resolution in accordance with Fifth Third Bankpolicies. As a Lead Customer Service Representative CareerBuilder


30+ days ago

Part Time Lead Customer Service / Teller

Fifth Third Bank Batavia, OH

If you are a dynamic and driven Customer Service… seeking dedicated Lead Customer Service Representatives to… CareerBuilder


11 days ago

CSR / Teller - Cherry Grove BM- Part Time

Fifth Third Bank Cincinnati, OH

If you are a dynamic and driven Customer Service Representative who has the desire to advance your… CareerBuilder


30+ days ago

Retail Licensed PB (i) Cross-Sell

Fifth Third Bank Upper Arlington, OH

.Sales/Goals Function: o Consistently meet or exceed sales goals for loans, deposits, and fee income, as set by management. o Handle the commercial… CareerBuilder


30 days ago

Call Center- Customer Service Agent

Fifth Third Bank Cincinnati, OH

* Handles customer calls in a professional, courteous manner. * Provides accurate information to the customer. Explains products and policies so the… CareerBuilder


30+ days ago

Call Center- Inbound Sales Agent

Fifth Third Bank Cincinnati, OH

* Will focus on solutions based referring less than 50% of time. * Provides excellent customer service while meeting assigned goals through offering… CareerBuilder


30+ days ago

Call Center Sales - Consumer Loan Advisor - PT

Fifth Third Bank Cincinnati, OH

Sales/Goals Function: . Achieves assigned sales goals while cross selling and referring additional products and services through solution based… CareerBuilder


30+ days ago

Call Center Sales - Consumer Loan Advisor I

Fifth Third Bank Cincinnati, OH

* Achieves assigned sales goals while cross selling and referring additional products and services through solution based selling in support of… CareerBuilder


30+ days ago

Lead CSR / Teller - Broadview Heights BC-Full Time – easy apply

Fifth Third Broadview Heights, OH

alongside other staff members to maintain the efficient operation of the financial center. You will consistently meet and exceed sales referral goals… Glassdoor


15 hrs ago

Senior CSR / Teller - Elyria BC - Part Time – easy apply

Fifth Third Elyria, OH

alongside other staff members to maintain the efficient operation of the financial center. You will consistently meet and exceed sales referral goals… Glassdoor


Fifth Third Reviews

614 Reviews
3.2
614 Reviews
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Fifth Third President, CEO, and Director; President and CEO, Fifth Third Bank Kevin T. Kabat
Kevin T. Kabat
277 Ratings
  1. 1 person found this helpful  

    Began promising, but now I'm looking elsewhere...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Toledo, OH
    Current Employee - Customer Service Representative in Toledo, OH

    I have been working at Fifth Third part-time (less than an year)

    Pros

    Good benefits and 401k. They do have incentives in place if you meet/exceed sales goals

    Cons

    -So much of the job is focused on sales, and not on truly building a relationship with customers. I get chastised for not pushing product with each customer, even if I've already spoken to that customer numerous times previously. I've had customers yell at me and threaten to leave the bank because we push products too much.
    -CEI is ridiculous. You only get paid if the banking center as a whole has an A, not based on individual performance. Tellers are told to be intentionally vague about products in order to have customers meet with bankers, yet we are scored on whether or not we are Knowledgable about products, Proactive about offering services, etcetera. The surveys seem rigged to set you up for failure.
    -I asked if I could be compensated for parking and travel when I was asked to work at a different banking center, was bullied by my FCM to not apply for compensation because it would affect our P&L (profits and loss)
    -Consistently understaffed, high turn over
    -As a part time CSR, I found it very difficult to advance to a full time position. Seems like the bank prefers to hire part time workers rather than create full time positions

    Advice to ManagementAdvice

    Consider rephrasing survey questions when determining CEI. I understand the need for feedback (and I honestly do appreciate helpful feedback - I want to improve!) but asking questions that go against what we are trained to do is very aggravating and only leads to a feeling of hopelessness and disillusionment

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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