First American Title

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4 days ago

Customer Service Executive

First Insurance Bracknell, England

Successful candidates will be placed on a training program that will equip them with the necessary skills to become successful Customer Service… Reed.co.uk


5 days ago

Marketing Coordinator

Buyers Protection Group, Inc. Alpharetta, GA

• Manages all social channels – focusing on Facebook, LinkedIn, YouTube and… CareerBuilder


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First American Title Reviews

152 Reviews
2.8
152 Reviews
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First American Title CEO Dennis J. Gilmore
Dennis J. Gilmore
51 Ratings
  • 1 person found this helpful  

    Could be great, but not unless there is change.

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    • Culture & Values
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    Former Employee - Sales in Chicago, IL
    Former Employee - Sales in Chicago, IL

    I worked at First American Title full-time (more than 3 years)

    Pros

    First American is a very ethical company. They care a lot about industry standards and setting the bar for professional service. The pay was very good as were the benefits. Most of the people who work there were great to work with and individual local offices, often share a "family" atmosphere.

    Cons

    Management can be completely out of touch. While this is not unique for a large company, it is just sad in the case of FATIC. First American goes to great pains to make sure that they hire only the best people. The employees are usually the top of the line and the best of the bunch. But then they are assigned to managers who are someone's nephew or cousin (the nepotism is unbelievable there) and not really qualified to do their jobs. Almost every manager I had was a friend or family member of another manager, with almost no exception. The problem is they are focused on constantly proving themselves as managers instead of being a valued and trusted team leader.

    Advice to ManagementAdvice

    Quit thinking that your title makes you "better' than those on the front lines. In most cases, you have never even done the job of the people you are managing. Production would be a million times better if you could be one of your team instead of a "do as I say, even though I might not have any idea what you are talking about" attitude. The amount of deals we lost because a manager who never worked sales would dictate how to do things was shocking. I once had a new manager (friend of another manager-no prior sales experience) kept referring to my client as "little buddy". I wanted to crawl under a desk. When I told him how demeaning and unprofessional he was being, he told me that he was the manager and that he knows what he was doing. Needless to say, we didn't get that deal. Listen to your employees! THEY are your greatest asset, not your managers. If you put your front line people as the FIRST point of reference and the managers as the second, you would grow in leaps and bounds. Or only promote people who are the top tier of their current position within First American- who have already been on front lines and understands the customers needs. Not reporting and kissing corporate tush. Don't meant to be harsh but it was the most frustrating part of the job for myself and my coworkers. Humble they selves and listen to your best people.

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