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I worked at First Banks full-time (More than 3 years)
Branches offer great customer service and there are no lines. Like banking used to be and should still be. Staff in the branches is knowledgeable and friendly.
They are all about their branches outside of CA. They treated us like 2nd class citizens. No support, all about the branches in the midwest.
Advice to Management
You've sold off half of your CA branches; now starting showing real support to the remaining branches so you don't flush all of your CA customers.