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30+ days ago

Customer Contact Center – Customer Service Representative

First Niagara Lockport, NY

The Customer Contact Center delivers a broad range of services to our customers. As a member of the Customer Contact Center team, you will receive… First Niagara

First Niagara Financial Reviews

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First Niagara Financial President, Chief Executive Officer & Director Gary M. Crosby
Gary M. Crosby
1 Rating
  • Helpful (2)

    Was a strong company for many years but the tide is quickly changing.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous in Buffalo, NY
    Former Employee - Anonymous in Buffalo, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at First Niagara Financial full-time (More than 5 years)


    Most employees are nice, decent paid time off policy,


    Weak Culture, reactive versus proactive - seem to always be 'putting out fires', work on and discuss the same things over and over but lack of progress, office politics are alive and thriving, lack of strong, motivational leaders in key roles/departments which impacts engagement levels, Personal goals not set till 2nd-3rd quarter in many areas but evaluated for entire year, limited opportunities for growth in jobs,

    Advice to Management

    Strong, experienced, motivating leaders needed in key 'people' roles, earlier goal setting needs to be enforced, Culture needs to be developed, Greater visibility of Sr. Leadership, more opportunities for employees, people need to be 'rowing in the same direction',

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