Foxwoods Resort Casino

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30+ days ago

SALES-MARSHALL RETAIL GROUP AT FOXWOODS

Foxwoods Resort Casino Mashantucket, CT

MRG is a growing specialty store casino retailer who owns and operates stores in more than 100 locations, primarily in major casino resort hotels. We… Glassdoor


7 days ago

BARPORTER

Foxwoods Resort Casino Mashantucket, CT

Under the direction of the Beverage Shift Supervisor, the incumbent maintains adequate levels of bar supplies and equipment as required and a high… Glassdoor


30+ days ago

SENIOR ACCOUNT EXECUTIVE

Foxwoods Resort Casino Mashantucket, CT

Under the direction of the Director of TPA, the incumbent is responsible for achieving sales and/or profitability objectives, from new clients and… Glassdoor


16 days ago

SHOWROOM USHER-CASUAL

Foxwoods Resort Casino Mashantucket, CT

Under the supervision of the Theater Manager, the incumbent has full knowledge of greeting, reservations and seating procedures. High School Diploma… Glassdoor


30+ days ago

TICKETING REPRESENTATIVE-PART TIME

Foxwoods Resort Casino Mashantucket, CT

Under the supervision of the Admissions/Ticketing Supervisor, the incumbent provides quality guest service through the sale of tickets and Bingo… Glassdoor


30+ days ago

COOK 3/BAKE SHOP

Foxwoods Resort Casino Mashantucket, CT

Under the direction of the Sous Chef/Chef, the Cook 3-Bake Shop; prepares and makes all types of pastries and cleans stocks and maintains the pastry… Glassdoor


7 days ago

ROOM SERVICE SERVER

Foxwoods Resort Casino Mashantucket, CT

Under the direction of the Assistant Restaurant Manager, the incumbent prepares trays/carts and delivers food and beverages to hotel guests. High… Glassdoor


30+ days ago

SELF SERVICE EQUIP. COUNT TEAM

Foxwoods Resort Casino Mashantucket, CT

Under the direction of the Assistant SSE Supervisor, the incumbent verifies and accounts for all monies received/disbursed to/from the SSE Equipment… Glassdoor


30+ days ago

*QUICK SERVICE ATTENDANT FOOD COURT

Foxwoods Resort Casino Mashantucket, CT

Under the Direction of the Assistant Manager/Sous Chef, the Quick Service Attendant is responsible for serving food and beverage to all guests… Glassdoor


9 days ago

BINGO CASHIER-PT

Foxwoods Resort Casino Mashantucket, CT

Under the supervision of the Admissions/Ticketing Supervisor, the incumbent sells extra bingo paper and bingo supplies. High school diploma or GED… Glassdoor


Foxwoods Resort Casino Reviews

49 Reviews
2.6
49 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Scott Butera
16 Ratings
  • 1 person found this helpful  

    A casino that's frankly circling the drain, and blindly laying off some of their best and most loyal long-term workers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Floor Supervisor in Ledyard, CT
    Former Employee - Floor Supervisor in Ledyard, CT

    I worked at Foxwoods Resort Casino full-time (more than 10 years)

    Pros

    Job skills development, training, multiculturalism, a Native American cultural learning experience, longterm friendships, medical benefits, dental benefits. There used to be a training school where employees could learn to deal table games, or other things, for no cost to them. Free garage parking to long-term employees with parking passes. At one time Foxwoods was a truly amazing place to work. Happily, Foxwoods also defended the rights of GLBT employees long before laws against anti-gay prejudice were commonplace in the United States. The Tribe itself, at its core, is very good . . . why can they not do the right thing and directly run the casino themselves?

    The few remaining GOOD managers are very VERY good. But it is very hard for them to soar like eagles when they are surrounded by so many turkeys (see the "Cons" section about that!

    Cons

    Strange working hours (understandable and normal for the casino business . . . don't bother working in a casino if you are a staunch M-F 9-5 traditionalist!) ) The Foxwoods version of the "good old boy network" is exceptionally bad and undermines the innovation and sincerity brought forth by those people who are NOT part of the "good old boy network". Equally disconcerting is the three-ring circus of the ever-changing CEOs with golden parachutes, and upper management.

     On a more equal level, the employee cafeteria has gone from being a questionable company-run employee service, to being outright disgusting and unsanitary under the outside vendor Sodexo which is fleecing Foxwoods itself by relentlessly scaling back the food they are serving Foxwoods employees (and probably pocketing the difference, at the expense of Foxwoods employees who increasingly bring in their own food). If you get sick off of the Sodexo food, go home early and then have to call out sick the next night with food poisoning, without having sufficient sick time, you get a "point" and can't get it removed even though the culprit was the Sodexo food and nothing else Foxwoods-related!

    There is unceasing heavy pressure on the good workers to go beyond themselves promoting silly promotions that do not have guaranteed grand-prize winners ("Million Dollar Deal of a Lifetime", etc), and therefore antagonize the players even more . Conversely, there is lax treatment to the extremely lazy sycophantic "buddies" who are borderline cartoon-characters with no devotion, no dedication, no apparent wisdom or foresight. They really drag down the accomplishments of the good workers, and of course have no compunctions about backstabbing the good workers if they feel their careers or jobs are being threatened! Upper management acts like a moth with no antennae, never having a short-term clue or a long-term vision. They are very haughty when front-line employees provide suggestions, and generally do not listen because upper management is always right even though upper management is disconnected from much of what does happen on the front line. I feel especially bad for those few good managers who are still there, who put in their best day and day out, and have even more misery to contend with. These few GOOD managers are the ones who should be the top management, in the first place! Kudos to them for a job very well done, even as the fear of keeping their own jobs weighs heavily on them , day in and day out.

    Increasingly, the casino caters to fleas and match-play-coupon scammers, at the expense of the many big-time players who have long since come and gone to other casinos which are more appreciative of their patronage. Also gone are a great many of the Asian players, who for many years were the absolute lifeblood of Foxwoods' table games revenues. Now you need to give out coupons just to get a few Asians to come to Foxwoods! What a terrible, horrible shame. What the heck happened????

    Advice to ManagementAdvice

    Get a grip, get a plan, and get a clue. You have laid off far too many of your best workers! You have antagonized, alienated and lost many of your best patrons! You should be ashamed for letting it come to this. I hope it isn't too late. Mashantucket Pequot Tribe, I respect you and wish you nothing the best. Step up and take over the day to day operations of this casino before it is too late! This endless carousel of ever-shifting CEOs and bigwig suits who really have no deep-down loyalty to Foxwoods and are only in it for the "golden parachute", have to go!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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