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Frontier Communications Deland, FL

Frontier Internet Help Desk Senior Technician is responsible for creating an outstanding… Frontier Communications

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Frontier Communications Allen, TX

Frontier Technical Support Representatives are responsible for providing premier support and solutions to customers of Frontiers Internet service and… Frontier Communications

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498 Reviews
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Frontier Communications Chairman & CEO Maggie Wilderotter
Maggie Wilderotter
380 Ratings
  1. 1 person found this helpful  

    Time to look at management's purpose

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service
    Current Employee - Customer Service

    I have been working at Frontier Communications full-time (more than 3 years)


    Good pay and benefits based on industry comparisons. The main reason not to go elsewhere.


    Management should be proactive and look at the big picture, not just the next few minutes. It is completely reactive and does not make an effort on foresight unless forced to do so by circumstances, usually when it has reached a crisis point. Many are women who found a way to get into a management position so that they wouldn't have to deal with the real work any more. Worker issues are treated as business as usual, to be endured instead of looking for a remedy, especially if it involves dealing with another department which might cause resentment. Personal devices are prohibited like cell phones or use of the internet on personal time but that doesn't seem to apply to the managers who shop online, talk on personal phone calls, and wander around socializing with their favorite people, taking them away from their work. They watch and publish stats to inform you about your status with an occasional suggestion that things may need to improve. No guidance is provided or acknowledgement of conditions that affect performance and are beyond the control of workers like broken systems. What many customers probably aren't aware of is that when they ask for a supervisor, they are only getting another worker elevated to the status of being the escalation person making the customer feel as if they are getting more help. This position has no more ability to solve the problem and they are counting on the customer being satisfied that nothing can be done since a "supervisor" told them the same thing. The real supervisors avoid calls from customers as much as possible unless it has become an executive level issue and they are compelled to deal with a problem themselves.

    Advice to ManagementAdvice

    A paradigm shift is required from a management style that is interested in more than holding onto a job and doing as little as possible to survive until retirement. You need management that is proactive for the company and the workers or you are doomed to the status quo which is why so many other companies are mediocre and can't realize the enormous wasted and unused potential of their workforce. Being just a little better than the competition is not a good business model but seems a common goal in the industry. Not exactly what I would call raising the bar.

    Doesn't Recommend
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    Disapproves of CEO

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