Frontier Communications Jobs & Careers

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7 days ago

Senior Microsoft Dynamics CRM Developer

Frontier Communications Everett, WA

• Planning, development, and/or implementation of the application and associated systems in support of business operations • Design, develop… Frontier Communications


10 days ago

TECHNICAL SUPPORT REPRESENTATIVE

Frontier Communications Deland, FL

Provide the highest level of customer service. The ability to anticipate customer needs and implement solid solutions derived from multiple… Frontier Communications


2 days ago

Technical Support Rep. I – new

Frontier Communications Fort Wayne, IN

• · Answer customer facing IT Support calls and provide the highest level of technical support to all internal employees and vendors. While… Frontier Communications


27 days ago

ENGR, IT Security

Frontier Communications Allen, TX

· Within the Network environment (including LAN, WAN, Internet, Extranet and DMZs), responsible for intrusion detection / prevention equipment… Frontier Communications


25 days ago

CUSTOMER SUPPORT ANALYST

Frontier Communications Everett, WA

The Customer Support Analyst will handle incoming questions or concerns from both internal and external customers in support of FiOS & U-Verse… Frontier Communications


6 days ago

Service Assurance Rep.

Frontier Communications Burnsville, MN

FOR WHICH THIS POSITION IS ACCOUNTABLE: • Receive incoming calls from external customers or technicians regarding service problems and other… Frontier Communications


7 days ago

Medium Account Executive (P)

Frontier Communications Lafayette, IN +2 locations

• Manage an existing base of revenue within assigned accounts for Renewals & Revenue Retention • Face-to-face interaction with new and existing… Frontier Communications


2 days ago

SALES ENGINEER SR – new

Frontier Communications Allen, TX

The Sales Engineer (SE) is responsible for providing all the necessary pre - sales engineering support to design and price technology product… Frontier Communications


7 days ago

UNIX Systems Engineer

Frontier Communications Fort Wayne, IN +2 locations

· Installs, configures, and maintains UNIX (RHEL and Solaris, with occasional work on HP-UX and AIX) servers and related infrastructure systems in… Frontier Communications


5 days ago

Technology Manager

Frontier Communications Allen, TX

• A person who can set priorities and work on multiple tasks at the same time. • Able to work with multiple vendors to coordinate the correct… Frontier Communications


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Frontier Communications Reviews

483 Reviews
2.8
483 Reviews
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Frontier Communications Chairman & CEO Maggie Wilderotter
Maggie Wilderotter
369 Ratings
  1.  

    A Great, albeit stressful, sales job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Res Sales & Service, Group III  in  Everett, WA
    Current Employee - Res Sales & Service, Group III in Everett, WA

    I have been working at Frontier Communications full-time for more than 3 years

    Pros

    The pay, the benefits, and fact that you get back what you put in. You put in the effort to make 200% of sales goal? You get a nice big commission check. Honesty is the best policy in this job, and oh boy, do we enforce it (if a customer cancels within 90 days you lose revenue for that order, so being dishonest loses you revenue). Many of us were unaware of this site when they first announced Frontier as the 3rd worst employer. I left my initial review nearly 2 years ago now, and will stick by this company.

    Cons

    It's stressful for most to work with a sales goal, to have to deal with being berated by some customers (like with any company). Dealing with a system from the 1980's that is not only outdated, but archaic. There is a tendency for a disconnect between the field and the sales representatives. This disconnect prevents efficient communication leading to the occasional misquote on what should actually take place. There is also a poor work/life balance working here.

    And all the bloody micromanaging.

    Advice to ManagementAdvice

    We need to stop trying to keep up, we need to start revolutionizing the game, if, as a corporation, we do not provide an efficient edge over the competition, we will falter as a company. We are slow to move in the right direction and we are still struggling to maintain pace with the competition or even other telecoms. For the love all that is holy, stop micromanaging the employees, this data deactivation that we have to deal with has left us dealing with the unethical behavior of some reps who want to meet sales goal and get a bigger check by avoiding these things.

    Recommends
    Neutral Outlook