Frontier Communications – Wheeling, WV
The Small Business Account Executive (SBAE) is responsible to grow and retain revenue in their assigned Commercial Accounts. The SBAEs primary… Frontier Communications
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- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at Frontier Communications full-time (more than 3 years)Pros
Pay is wonderful, benefits were but they've made it clear we don't deserve them anymore and will lose them. First and second level managers try.Cons
Upper level management is only concerned with closing out new orders to show capital and impress the shareholders, they do not let us work on customers that are out of service for weeks after they lose dialtone.
Instead of allowing us to service our customers they cut off all overtime and wait until the load builds to a point when they force us to come in on weekends. They say they are a company that cares about your time at home, but this week alone there are 5-7 people forced to work my area from another. They're pulled from their daily lives and families to drive two hundred miles. Frontier pays hundreds of dollars for their overtime, travel, vehicle wear and tear, and hotel/food when they could have spent a fraction of that cost by allowing us the overtime for the past two weeks to manage our load.
Poor upper management, poor customer service, poor excuse for a fortune 500 company.Advice to ManagementAdvice
Listen to your employees and care about your customers. Stop handcuffing first and second level managers and allow them to do their jobs.Doesn't RecommendNegative OutlookDisapproves of CEO