Frontpoint

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4 days ago

Business Intelligence Developer (BI Developer)

Frontpoint McLean, VA

• Develop an expert understanding of the current end-to-end BI platform architecture in order to support the deployed solution • Work closely with… Frontpoint


19 days ago

Senior Help Desk Manager

Frontpoint McLean, VA

If you’re passionate about technology and committed to providing exceptional service that has become synonymous with Frontpoint, the Senior Help Desk… Frontpoint


30+ days ago

Workforce Coordinator

Frontpoint McLean, VA

• Maximize the efficiency of the sales team’s response to incoming calls • Assist with call traffic flow and volume • Ensure sales team… Frontpoint


30+ days ago

Customer Relations QA Manager

Frontpoint McLean, VA

• Work with the QA Team and Customer Relations Management to improve overall customer satisfaction. • Manage a team of 6-12 QA Supervisors whose… Frontpoint


4 days ago

Receptionist

Frontpoint McLean, VA

Are you the new “face of Frontpoint”? We’re seeking a friendly, polished, enterprising person who’s ready to create an awesome first impression of… Frontpoint


30+ days ago

Customer Retention Specialist

Frontpoint McLean, VA

If you, like us, have a passion for customer satisfaction and a knack for understanding the needs and motivations of others, we want you on our team… Frontpoint


30+ days ago

Senior Manager, Strategy and Analysis

Frontpoint McLean, VA

In this pivotal, newly-created role, you will leverage exceptional analytical and leadership skills to guide the strategic and operating priorities… Frontpoint


30+ days ago

Supply Chain Technician

Frontpoint McLean, VA

• Perform Inventory Counts of all equipment at Frontpoint • Assemble alarm system components, for… Frontpoint


4 days ago

Accounting Operations Specialist

Frontpoint McLean, VA

• Process recurring monthly revenue (RMR) and daily equipment invoicing • Complete customer balance billing process • Process any manual… Frontpoint


19 days ago

Solutions Architect

Frontpoint McLean, VA

• Provide guidance to the project team on products focusing on solution architecture, architecture artifacts, performance, scaling and security… Frontpoint


Frontpoint Reviews

83 Reviews
3.1
83 Reviews
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Frontpoint Co-Founder & CEO Chris Villar
Chris Villar
64 Ratings
  •  

    Great Managers, Terrible Upper Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Security Consultant in McLean, VA
    Current Employee - Security Consultant in McLean, VA

    I have been working at Frontpoint full-time (less than a year)

    Pros

    Director Managers to Sales People are Amazing, Training is superb, Nesting is great way to learn...

    Cons

    convoluted comp plan (literally changed 3 times in 3 months), in office politics and behind the back gossip is worse than high school, Time Management metrics used on Sales Team is incorrect and actually produces incorrect delta

    Advice to ManagementAdvice

    Stop Worrying about being "The Best Place to Work in Virginia and sit down with rank and file and figure out what the problems are. I will help you on this. The training was great, they do an excellent job giving you the tools you need to succeed. I just don't understand that you have a chance to lose your job during the training process! I believe part of it is to "weed out" those who do not pass muster after the interview process, but why interview and hire if you are going to fire someone anyway. Needless to say it was a very stressful time of my life as I was dealing with my father in a nursing home 240 miles away. The 2 week training and pass/fail test was never explained to me in the recruiting process, this is a red flag to anyone who walked away from another job to take this job. For a younger kid, sure... but this does give you a "Boiler Room" reputation to those who did not make it, and yes they do talk.
    Once you graduate, you are put in "nesting". This is a great way to learn how to interact with prospective clients as the training staff coaches you along the way. As you are being coached, Floor managers review your performance and then there is a "draft" where you are selected on Manager's teams. I will say that every manager I have worked with or spoke to was knowledgeable, available and wanted you to succeed. These are the gems of the organization and most should be in positions higher than they are.
    Personal politics play a huge factor at Frontpoint. I made my goals every month, but I was cited for several violations in regards to reading the script. I actually had those calls pulled (they are recorded) and there was no violation on the call. I was then called for a second violation from a phone call 3 months earlier when the violation itself was not enforced because it was in a "trial phase" (it was a TCP violation). This was proven because I kept all memos issued by Upper Management and Quality Control. So I was written up for a violating something I was not supposed to be written up for because it was not in effect at the time of said violation. Once, this was presented to me, I saw the writing on the wall and I looked for employment elsewhere. You can't fight something when it makes no sense.
    There was one particular person in upper management who did not like me (not conjecture) and he definitely has more say in everything then he really should. He does not understand trends, does not understand metrics, or business intelligence. I will give you an example. I was written up for having a below average closing rate (13%). However, the lead sources I was receiving were closing at 6%, 9% and 4% respectively. Because my close rates were lower, I was put in the pool of calls that got lower closing calls. I actually had to explain to this person, if I am closing at almost double the rate of the average close on these calls, why am I being punished? I should in fact be praised because lead sources cost money, and I get that. I was told I needed to be above 17%. I responded, I could easily be above 17% if I had calls from other lead sources that close at close to 35 and even 50% (which do exist)... Glengarry Glen Ross anyone? When you have to explain aggregation, accumulation, average and Delta to a senior manager of a Sales Organization... that's bad. I even did a Excel file with pivot tables to prove my point. Blank Stare.. not kidding.
    Things changed a lot from the time I entered Frontpoint 2013 to the time I left in 2014. The last two weeks I was there I had the highest close rates and most sales in that time frame. Because I did those things, I won a prime parking spot and gift cards. I was never given the gift card bonus, but by that point I did not care.
    I saw where there was 100% enthusiasm from the sales people and managers and complete indifference and in some cases incompetence from upper management.
    Every company goes through growing pains, and every company going through those growing pains sometimes sees a leveling off or plateau in sales, these are common and are actually part of Business 101. There are just some people there who really do not understand sales, business, Forecasting, Business Intelligence and actual honest to goodness math.
    If you are looking for a job that has tremendous growth potential where they take the best and brightest and put them in places to succeed, this may not be the place for you. If you are a person just out of college looking for a great way to learn sales, including process, sales cycle and effective language, this is definitely the career for you.
    One Last Thing... one of the reasons I chose to work at FrontPoint was because it was selected as "Best Places to Work in Virginia" ... they are not anymore and seems to coincide with the hire within upper management. We were "asked" to rate FrontPoint... looks like their numbers slid off the map after that hire. Those are numbers you should pay attention to, not whether or not you can break the 5,000 sales barrier.. that comes when you eliminate toxic people and make the work environment a better place to be.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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