GameStop – Olympia Fields, IL
* • Provide best-in-class customer service: promptly greet customers, respond to customer concerns… Glassdoor
GameStop – Olympia Fields, IL
* • Provide best in class customer service: promptly greet customers, respond to customer concerns and complaints quickly, effectively and… Glassdoor
GameStop – Cicero, IL
* • Attract, develop, and retain top talent by creating a positive, supportive, results-based work environment. • Directly influence the… Glassdoor
- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I worked at GameStop full-time (more than 3 years)Pros
Great starter experience especially if you're big on customer satisfaction and VIDEO GAMES! Its easy to relate to customers interests and building loyal customer base is simple.
When its good, its great.Cons
Poor communication from upper management downward. Corporate dictates standards and becomes like playing telephone once it gets to store level. There is no room for customizing the experience for your store's customer base. This sometimes results in low sales, which directly influences reviews and raises for Management. Meaning management has no control over their setup while still being penalized by low result.
High sales expectation with zero reward.. You HAVE to be able to sell pre-orders and subscriptions while focusing on used games which are a better value with the membership. Contradictory practice leads to either better New Pre Order OR PreOwned sales, for which the lower performance on the other is punished.
Upward mobility goes only to people with no opinion on the advancement of the company, generally upper management have never worked in retail let alone GameStop. Employees are encouraged to take initiative and voice opinions while showing how original ideas work in their store, but are met with "This is how corporate wants it. Change it back"
Often saw the most effective and successful leaders terminated for questionable reasons (Someone working for the company for 6-7 years and bumping their stores from the bottom of the district to the top of the region getting fired for selling a rated M game without checking ID for someone clearly old enough) My guess is they we cutting costs but getting rid of people who improved every store they took over seems foolish and isn't even run past higher management.
Customer is always right. You have to balance this with policy. Unfortunately, a customer complaint, even an unfounded and unreasonable one, immediately results to fulfilling the customers request. More contradiction as I'd check ALL customer IDs for rated M material, but if a customer complained that they were obviously old enough, I would get "coached" for customer issue, though, as mentioned before, the same slide on the same customer can be used as grounds for immediate termination.Advice to ManagementAdvice
Upper Management should go down the totem pole to check how subordinated react to their leadership. As ASM, my DM never asked about my new Store Manager, who was a poor leader going through major life issues and clearly wasn't prepared for a Store of their own.
Make DMs work in "low performance" stores for a week or two to see if/how their solutions work.
Corporate visits should be looking for original innovation. DMs would show up to stage a store for visits and make sure everything was 100% to standard. Meaning if a store was doing well with an custom setup, it would look to them like the standard was what was drawing performance instead of whatever the store was doing differentlyDoesn't RecommendNegative OutlookNo opinion of CEO