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22 days ago

Research Director - Cloud IoT

Gartner Stamford, CT

of cloud services (e.g. infrastructure as a service, software as a service, public and… Gartner

26 days ago

Managing Client Director

Gartner Arlington, VA

This Managing Client Director role is responsible for setting strategy for the Intelligence team within the Strategic Accounts Organization. This… Gartner

12 days ago

Director, Marketing Program Development

Gartner Stamford, CT

• Identify, pilot, and develop programs to drive innovation and significant growth within the corporate marketing portfolio • Identify… Gartner

17 days ago

Sales Force Expansion Director

Gartner Stamford, CT

This Director level Analyst will be responsible for market opportunity analysis, identifying areas of sales expansion and define/building profitable… Gartner

3 days ago

Business Development Director

Gartner Boston, MA +6 locations

• Compliance in utilizing internal sales enablement tools and management processes. • Utilizing account planning and time management tools to… Gartner

2 days ago

Sponsorship Sales Director – new

Gartner Stamford, CT

• Responsible for implementing strategy for achievement of business development goals • Hire, train, motivate and lead 8 person sales team… Gartner

26 days ago

Director, Content Strategy

Gartner United States

• Owns and leads multi-channel communication & training plans (internal and external) to ensure content strategy initiatives achieve desired results… Gartner

28 days ago

Director, IT Service Mgmt

Gartner Trumbull, CT

• Communicate and work effectively with all levels of management and technical teams to influence change and facilitate cooperation. • Matrix… Gartner

19 days ago

IoT Analytics Expert (Research Director)

Gartner Stamford, CT

• Be a thought leader in the emerging Internet of Things build out that will enable organizations to pursue game changing digital business strategies… Gartner

15 days ago

Director, Worldwide Symposium Strategic Operations

Gartner Stamford, CT

• Accurately track, communicate and evaluate results against overall project goals. • Work collaboratively with multiple business units to ensure… Gartner

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  1. 2 people found this helpful  

    My Experience as an End User SMB Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive SMB End User in Fort Myers, FL
    Former Employee - Account Executive SMB End User in Fort Myers, FL

    I worked at Gartner full-time (more than an year)


    First, I have waited a few months since leaving the organization to write my review so not to be as emotional about it. My overall experience with the company is unforgettable. I grew a great deal professionally and personally being that I was young when I started. The knowledge I obtained has put me 5 years ahead of where I could have been with any other organization and the connections I made will last a lifetime. Here are the absolute pros to the job:

    -Great opportunity to learn about IT and educate yourself on the industry.
    -Decent promotion opportunities (if you have a good manager/territory)
    -Winners Circle and Symposium are absolutely unforgettable events.
    -PTO is great
    -Amazing training program
    -Amazing building and facilities (Gym and Cafeteria)
    -Great product, Analysts are incredibly intelligent and pleasure to work with

     I am overall glad that I had the experience that I did with Gartner the memories are unforgettable and the experience I now have will bring me to great places.


    I ultimately left because of a very poor manager. Everyone's experience in End User SMB will be different...mine unfortunately led me to leave out of frustration because upper management chose to ignore many problems and 6 people left our team since the start of the year. They do not promote internally based on your qualifications, they do it based on the number of sales you make as a political ploy to make the other employees work harder. The region managers are not leaders...they are cheerleaders. They try to rally with semi-motivational speeches about the role of sales and power of Gartner without any clear direction as to how to achieve it.

    -Inconsistent management styles
    -Boys club in terms of promotions
    -Compensation/Commission is very poor compared to the IT industry
    -Churn & Burn atmosphere, you are a number and that is all you will be to management
    -Absurd metrics that are a waste of corporate time and resources
    -Upper management in End User SMB has close connections with HR, they cant do wrong...ever. In any other organization the region managers in both EU and HTTP would have been fired for sexual harassment disputes and unfairly treating their employees.
    -Territories are unfairly distributed among AEs...some teams have half of one terrible state others have numerous states. BDE rains king for territories.
    -Many clients are getting frustrated with attrition of AEs on their account. Average is about 2 AEs per year. Each change they are pitched the same products over and over. This is what upper management wants...this unfortunately is damaging client relationships.
    -Growth in SMB is miniscule compared to field sales growth and renewal rates. They make announcements on SMB growth based on percentages not numbers. The percentage is small and they are barely keeping their head above water regarding lost clients and new business.
    -They say you get to work with the smartest people in the world. True and not true. The analysts are the smartest people in the company and you do have some chances to interact with them but not always. The people in your day to day are frat & sorority grads who are more concerned about their weekend plans and fantasy team more than the job itself.
    -No matter what you do it is your fault. They will tell you have a "mindset issue" and they don't consider the faults in the product or external factors that happen to cause prospects not to buy.

    This role is a stepping stone position for greater opportunities so take that into consideration when reading. My overall experience was worth it. Just know what you are getting into and know that eventually they are going to burn you out if they dont like you personally to join the management staff.

    Advice to ManagementAdvice

    -Give back the bonuses you took away
    -Consider re-creating the roles in SMB EU (BDE->.Account Management Only - Growth Through Expansion Team) if you tier it you will have better client satisfaction. Not everyone needs two EXP seats and GTP :)
    -Stop promoting AEs who had a great year in sales. There are literally 1,000 books about how "The greatest Sales men dont make the greatest managers." Promote people who are good with people and good at relationship building, keep your strong sellers in sales! It makes more financial sense.
    -Take timing, corporate health, political factors into consideration during the buying cycle
    -Understand that most sales come down to timing and budget...get over the fact you dont have an easy way to metric those details and understand it is the nature of the business.
    -Stop making all your new hires write their glassdoor review while they are still drunk on the koolaid :)

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