Grand Canyon University

Grand Canyon University Jobs & Careers in Swindon, Gloucestershire, South West England, England

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153 Reviews
153 Reviews
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Grand Canyon University CEO Brian Mueller
Brian Mueller
83 Ratings
  • 1 person found this helpful  

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    Former Employee - Manager in Phoenix, AZ
    Former Employee - Manager in Phoenix, AZ

    I worked at Grand Canyon University


    Salaries are competitive but slightly below state universities (except for the executives, who earn much more than state administrators when considering stock awards). Compensation in stock options are available at higher levels of the organization. A respectable 401k plan is available to others.
       There are great people and leaders at the manager levels.


    As GCU grew, the response to change slowed. Decision-making was based more on personality than on research. When managers needed to make changes, they implemented improvements at their level. Changes were most often based on the latest research in retention and student services. They communicated the changes to those just below the C-level, but it was commonly held at that tertiary level. In any organization, change is a natural but conquerable challenge. Lack of communication created conflict when executive leadership decided to input their own chosen innovations but were not aware of the systems already operating. This conflict was apparent in the move from Datatel to CampusVue, clunky implementation of new Learning Management Systems, and tortuously slow movements toward Microsoft's CRM. Not knowing what was already in-place resulted in changes that wasted resources at the manager level and created unnecessary service interruptions to students. This lack of communication led to iterative change upon change which, in turn, created nightmares for advisers. Of course, advisers were targeted as incompetent for not keeping up with each domino as it fell.
    Only some of this is the CEO's fault. Those four-digit officers who desperately want to impress the CEO are those who pigeon-hole information; hoping to present it at a time that makes them look best. However, if the CEO goes in a different direction first, the information is never presented -- it might make the four-digit look bad and lead to a public excoriation during the Ops meeting.
       Regarding the Christian personality of GCU: the Christian experience at GCU is not organizationally integrated. It is delivered by the Student Affairs segment of the organization and by some faculty. The business side (Operations) treats people as no Christian would treat others. GCU is a business first, and Christian university second. If leadership thought that changing to a Hindu university would make more money, they would likely replace the Christians.

    Advice to ManagementAdvice

    Increase communication, provide ramifications for those who don't communicate up and down the organizational structure, and occasionally get out of the office to see the ground truth. These would greatly increase efficiency in serving GCU students.

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