GreatCall

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GreatCall Jobs & Careers

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Show:  All Results Last 7 Days
4 days ago

Automation Engineer

GreatCall San Diego, CA

POSITION : Automation Engineer DEPARTMENT : Information Technology (300) REPORTING SUPERVISOR : Application Operations Manager DIRECT REPORTS : No… Percipio Media


19 days ago

5Star Urgent Response Supervisor

GreatCall Carlsbad, CA

will be to supervise a staff of non-exempt employees by providing necessary leadership, coaching, and development for the team. This involves… Percipio Media


30+ days ago

Supervisor, Technical Support

GreatCall Reno, NV

The Technical Support Department is dedicated to delivering a superior service experience to each of our customers, whether external or internal. The… GreatCall


16 days ago

Technical Support Representative - 3/2/15 Class

GreatCall Reno, NV

The Technical Support Department is dedicated to delivering a superior service experience to each of our customers, whether external or internal. The… GreatCall


20 days ago

Specialist, Digital and Mobile Marketing

GreatCall San Diego, CA

The Media Marketing team is responsible for the strategy and placement of all media to acquire new GreatCall customers and support the growth of the… GreatCall


12 days ago

Human Resources Business Partner

GreatCall Carlsbad, CA

Our HR team is comprised of experts in employee relations, organizational development, payroll, benefits, wellness programming and talent… GreatCall


4 days ago

5Star Urgent Response Agent III

GreatCall Reno, NV

The 5Star Response Center is dedicated to delivering a superior service experience to each of our subscribers, supporting both emergency and… GreatCall


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GreatCall Reviews

50 Reviews
3.0
50 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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David Inns
30 Ratings
  • 1 person found this helpful  

    Micromanagement at its worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Reno, NV
    Former Employee - Anonymous Employee in Reno, NV

    I worked at GreatCall full-time (less than a year)

    Pros

    There are no pros to this company. They have work schedules which are terrible. Customers do not call in for activation early in the morning so the activations team does nothing except talk to one another.

    Cons

    Work schedules are bad, the pay is terrible, management does not know how to run the company, the supervisors micro manage. They do not focus on taking care of the company. Instead the focus is on qa's and everyday they change the criteria and do not tell employees. The schedules are bad. They do not need employees to activate phones at 5:00 am. The temperature in the reno office is such that half the office employees freeze and it is to warm in the rest of the office. OSHA really needs to pay the office a visit.

    Advice to ManagementAdvice

    Change the work schedules so that the needs of customers are really met. Employees do not need to come in at 5:00 am to activate phones when the employees only take one or two calls a piece from 5:00 am to 6:30 am. Also the pay needs to be increased and the training definitely needs improving. The communication in the office is terrible. I would not suggest anyone work for greatcall. There are much better jobs out there.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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