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Greyhound Jobs & Careers in Dallas, TX

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18 days ago

Body Shop Mechanic

Greyhound Dallas, TX

The Mechanic is responsible for providing quality maintenance and repairs within given standard times, as well as scheduled and unscheduled… CareerBuilder


13 days ago

Customer Service Representative (French Speaking)

Greyhound Dallas, TX

• Provide L2 support to CSRs. • Process all deferred and preferred boards. • Process all email and written correspondence. • Follow up with… CareerBuilder


Greyhound Reviews

51 Reviews
2.6
51 Reviews
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Greyhound President and CEO Dave Leach
Dave Leach
22 Ratings
  •  

    Good opportunity for Tenure....if you can stand it that long. HORRIBLE company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Digital Customer Service in Dallas, TX
    Current Employee - Digital Customer Service in Dallas, TX

    I have been working at Greyhound full-time (more than a year)

    Pros

    Opportunity to have a long tenure with a 100 year old company, Free bus travel (if you can use it...it takes days and days to get anywhere on a bus) Company gives free DART passes for corporate employees living in Dallas Ft. Worth, Good people to work with

    Cons

    Numerous cons. For starters, the company's achillies heal is it's fare and booking software. It was written in 1989 (no not making this up) Because of this archaic software, Greyhound can not give a decent web site experience, use electronic tickets, can not tell customers (or employees) where busses are. This company is stuck in the late 80's in technology, and upper management is fighting tooth and nail to upgrade it. There is a "good ol Boy network here. Many complacent mangers who are lazy, drivers are rude to passengers, mis communication between all departments (one had does not know what the other is doing...and there are ALOT of hands in the company), Employees in the field who do not use the bags system properly, and therefore customer's bags become "missing". Company is very money poor and will not spend any cash to help fix these issues. They constantly try to cut corners and make one person do the job of 2 or even 3. Customer service is so over worked, they are burned out. The old timers go around saying "we are an icon in the travel industry" when clearly we are a joke. And the one I find the most sickening "only 1 percent of our customers complain" The arrogance here is just mind boggling (yes I am looking for another job and will be leaving here as soon as I find one)

    Advice to ManagementAdvice

    Advice to Firstgroup America, the parent company would be fire everyone and start over from scratch. It's time forward, modern thinkers get into the game and bring this company out of the dark ages and into the 21st century. We have old managers who still have visions of the glory days of Greyhound and think all is well. All is NOT well. Just listen to your passengers who are angry, listen to your disgruntle employees who are miserable, and make some real changes. GET RID OF TRIPS and bring in a modern web based booking program we can actually USE. Get a decent CRM for our customer service team. Get working GPS in the buses so ALL EMPLOYEES both in the customer service team, and in the field know where a bus is. Hold a mass retraining class on all policies (and think about changing the non customer service friendly policies to more customer friendly ones) empower your employees to make decisions outside of the box to aid in the customer, and not make them angry......I can go on, but I am just talking to a brick wall.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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