Guardian Protection Services

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Guardian Protection Services Reviews

33 Reviews
33 Reviews
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Guardian Protection Services CEO Russell L. Cersosimo
Russell L. Cersosimo
17 Ratings

    A Paycheck and little else

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Warrendale, PA
    Former Employee - Customer Service Representative in Warrendale, PA

    I worked at Guardian Protection Services as a contractor (less than an year)


    They have pretty good health insurance. The are pretty easy to get a job with because they are ALWAYS hiring, the turnover rate is the highest I have seen anywhere. If you can last a year in customer service you can move to other departments. They train you for 3 months and if you work in customer service you have the help desk to call get easy access to help.


    They put too much work on a person during a call. If you are on a call for too long, they hold it against you, if you don't pitch their latest unnecessary product they hold that against you. If you transfer a customer to another department sometimes other employees are rude to you. The shifts are bid for and are all over the place so you need to have flexibility. They pay is not on par with the stress level. Call volume is very high on a consistent basis.

    Advice to ManagementAdvice

    Don't hold it against people if they are late for their break because they were on a call helping a customer. Monitor how other employees treat other employees on the phones during transfers.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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