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30+ days ago

Sales Advisor

H&M Walnut Creek, CA +3 locations

Title: Sales Advisor Function: Sales Department: Store Reports to: Department Manager, dotted line to Department… Percipio Media

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663 Reviews
663 Reviews
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H&M Managing Director & CEO Karl-Johan Persson
Karl-Johan Persson
275 Ratings
  1. 1 person found this helpful  

    It's a fun, fast-paced retail environment with a set of people to work with.

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    Former Employee - Sales Advisor in Concord, CA
    Former Employee - Sales Advisor in Concord, CA

    I worked at H&M part-time (more than 3 years)


    I've worked in retail for years, so when I made the jump to working at H&M...it was quite a change. It differs from other retailers because it isn't as geared towards customer service as it should be since they base it on productivity and efficiency. I decided to leave to branch out on other industries, but I enjoyed my time here.

    My pros:

    -diverse co-workers (varying ethnic backgrounds, age group etc.) that usually work in unison. (I've made long-lasting, amazing friends)
    -Great exposure to trends and fashion with designers showcasing collections
    -You'll develop a stronger work ethic on multi-tasking, prioritizing projects, customer service etc.
    -Higher starting pay than most retailers
    -Not routine, you're able to do every function from fitting room attendant, cashier, cleaner, runner etc.
    - You're able to travel to other states or cities to help open new locations once you're experienced
    -Ability to grow within the company can be stagnant at times, but with patience and hardwork you will be recognized.


    Depending on the location you are and the management you work under, the workload you have to carry, communication and standards can be inconsistent. My cons are usually self-explanatory for any job or retailer, but I thought I'd list some.

    My cons:

    -unprofessional conversations between co-workers at times infront of customers (that should be b.o.h.) ex: curse or talk about explicit things
    -closing huge departments by yourself if you are short-handed and not being able to clean to standard at times.
    -difficult customers with returns/theft can give you a headache
    -holiday hours which can mean closing until 1 a.m. or opening the store at 6 a.m.
    - sales associates and managers need to practice on giving better service to customers ( a hello and smile will suffice)

    Advice to ManagementAdvice

    Be more "present" and acknowledge your employees more by giving them feedback at the end of the night on how they closed, what they need to work on, or how they've been improving....even if you have "projects" to do and are busy, showing your employees that you are aware of them, says a lot and can improve the team and performance.

    To district managers, try and not stretch the staff too thin by cutting hours and having low coverage on the floor. FYI service and performance of associates would decline if they're busy doing a bajillion things.

    Positive Outlook
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