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24 days ago

Manager, IVR

HealthPlan Services Tampa, FL

• Evaluate business requirements for call center and enterprise business application… TheLadders.com


HPS Reviews

34 Reviews
2.7
34 Reviews
Rating Trends

Recommend to a friend
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Jeff Bak
5 Ratings
  1. 1 person found this helpful  

    IT is not high tech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Department  in  Tampa, FL
    Current Employee - IT Department in Tampa, FL

    I have been working at HPS full-time for more than 3 years

    Pros

    Hard working people and most are helpful. There are still a few scattered good, trustworthy managers there but they are leaving as are the quality employees.

    Cons

    They will go back to a rejected idea after about two years and expect the person who had the idea to work OT on that idea. Regular hours AND OT are still reserved to putting out fires of what management decided to use instead of listening to that idea two years prior. If the idea was designed to use .Net, however, you'll have to somehow do it in Java or some other technology the company won't have to pay for.

    Talent is leaving and they're bringing in new talent which is why they're hiring so much.

    There is one team lead who will literally scream at her subordinates and can be heard by other departments yet nothing is done about her. This is a real moral killer in a company where moral is already low.

    Advice to ManagementAdvice

    Is advice really helpful if they don't listen? Instead of rejecting ideas, make the person think you actually value them as an employee and at least pretend to be interested and throw them some kind of bone to make them feel that you're loyal. But I guess that's kind of hard when you're too cheap.

    Doesn't Recommend
    Negative Outlook