Hancock Fabrics – Mishawaka, IN
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- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at Hancock Fabrics part-time (more than 5 years)Pros
Product quality is decent for the most part. Customers generally feel HF's fabric is better quality then our competition.
Product prices are fair, oftentimes fabric prices are less than competition.
Adequate employee discount. It's great that employees are able to purchase items one day before a sale.
Great part-time hobby job for someone who enjoys a sewing/quilting/crafting environment
Feel my particular HF has integrity over our competition. People come in our store for the personal, friendly service.Cons
Selling some of the monthly products, i.e. Designer Deals. The only people who are interested in this are computer-literate people (not the seniors for the most part) who are making a rather large purchase. The pressure is ridiculous given to the store mgr to sell these.
No floor cleaning service. Given some stores are in areas where the climate is such that people come in with wet, snowy feet the floors get filthy. As there is no wax on them, it's impossible to keep them clean. Maybe 2x a year or at least once after the winter season is over??
Employees who are slackers. There are so many of them it's crazy. As people complain about too much work, I feel many people aren't there to work, just to obtain the discount. Again, employees should take pride in their work.
As this job is very pt for me, I don't work at HF for the money. I love sewing, quilting and the customer contact. When I am there I work, upsell quite often as it's easy to do when you have product knowledge - remembering the integrity that HF should have.Advice to ManagementAdvice
Classes - the competition has many classes, most HF's have none. If it means HF taking a smaller percentage of the class fee, it would be worth it to get people in the stores. Please make getting classes in stores an easy thing to do.
Make sure ALL employees are working when they are on the time clock. Too many slackers.
Store arrangements - this could be really improved upon. Some of these stores are begging for shoplifters. The doors and registers are totally obscured by product. As sewers and quilters will come to the fabric store on their own, the windows should show more of the home dec stuff, etc. to be more inviting to the non-sewer.
Advertise - as this is expensive, there has to be a way to get the word out that HF is alive and well. People still do not know about the store I work at and it's been open for quite a few years.
As the corporate mgmt has visited our store many times, nothing has ever been done to enhance the environment so our store would get more customers.
Model Garments - there has got to be a way to have employees model garments for stores. It doesn't have to be free as in the past. It could as simple as toddler girls pj's made out of Tutti Fruiti - so as to not let an employee sewing program get carried away.
I think employees enjoy taking model garments and "showing them off." There are many store managers who don't really want an employee to display their sewn product that they have made from HF products with their own money. This really does sell.
Customers do not "think outside the box" and will always make purchases of fabric, notions and patterns of items they see in the store if it's used in a model garment, etc. Compare it to quilt shops - they are full of samples. People do not hesitate to pay $12 for a quilt shop pattern (myself included) because I see the finished project and I like it.
Hope this can possibly help the profitability of HF stores.RecommendsNeutral OutlookNo opinion of CEO