Hancock Fabrics Incorporated – Katy, TX
? Understands and trains workers in store policies, department policies and job duties… Cross-Post
Hancock Fabrics Incorporated – Humble, TX
? Retail experience a plus (3 years prior management experience preferred… Cross-Post
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- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at Hancock Fabrics full-time (less than an year)Pros
Usually nice customers, co-workers are nice, flexible hoursCons
-very little payroll, shifts are 3-4 hours and the typical associate gets 7-8 hours per week. Makes turnover very high because it's not enough to live on. Usually only 2 employees in the store at any given time, causing customer service complaints because customers have to wait and also negatively affecting shrink.
-corporate is very un-organized. They will tell you to do one thing, then turn around a few hours later and tell you not to do it.. after you wasted precious payroll working on it.
-weekly projects, price changes and resets are not supported with additional payroll hours. You have to figure out how to complete them by the deadline on the same amount of payroll you have, no matter how many hours the task is estimated to take.
-DM does not provide adequate support for the store.. very rarely visits and does not address outstanding issues, just sends out tons of emails every day that must be replied to confirming that we have done this and that..
-monthly contest item that we have to push is ridiculous.. it's the same item every month as it was the previous year, so most of our returning customers have already purchased the item and do not need it again, yet we are still supposed to sell it to them.Advice to ManagementAdvice
-more payroll. How can we improve sales & customer service if we don't have the associates available to help the customers when they need it?
-Let us focus on running the store without having to stop every 5 minutes to go reply to an email. If you are so worried about projects not being completed, maybe you need to visit the stores more often and see for yourself that stuff really does get done, or address the individual stores that do not do them instead of making the entire district suffer.
-pick different contest items instead of using the same rotation of items.. new & fresh sells! same ol' same ol' does not!
-the company seems to be struggling financially... the current mindset is "throw all of the clearance merchandise at the front of the store so that it's BAM in your face right when you walk in", no matter how trashy it looks. At one point I had 8 tables of clearance fabric at my front door and barely any room to walk around it, and then they still wanted more tables.
-planograms and merchandise sets are not store specific.. you are expected to follow them to a T but they do not fit your store set up, and you are frowned upon if you deviate from the plan... let the stores be the judge of how to merchandise their product to best fit the needs of the their customers! we know best what the customers are buying and/or looking for, we should be able to merchandise product so that our hot sellers are in a prominent location!
-Let your managers run their stores! Stop micro managing us! If you don't think we are capable of running the store, why did you put us in the position?Doesn't RecommendNegative OutlookDisapproves of CEO