Hand and Stone Spa

  www.handandstonecareers.com
  www.handandstonecareers.com

Hand and Stone Spa Jobs & Careers in Glen Mills, PA

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3 days ago

Licensed Massage Therapist – new

Hand and Stone Wayne, PA +2 locations

We are Hand and Stone Massage and Facial Spa, a rapidly growing membership based spa that brings the benefits of massage to the public at an… Hand and Stone


30+ days ago

Spa/Sales Associate

Hand and Stone Wayne, PA +2 locations

Spa Sales Associate needed for Hand and Stone membership massage and facial spa in Wayne, PA Duties include: * Provide excellent service… Hand and Stone


30+ days ago

Licensed Esthetician

Hand and Stone Wayne, PA

We are Hand and Stone Massage and Facial Spa, a rapidly growing membership based spa that brings the benefits of massage, facials and waxing to the… Hand and Stone


30+ days ago

Massage Therapist

Hand and Stone Philadelphia, PA +16 locations

Are you not seeing enough clients on a regular basis? How many clients a day, a week, do you desire? Are your massage therapy goals not being met… Hand and Stone


30+ days ago

Esthetician – easy apply

Hand and Stone Spa Glen Mills, PA +15 locations

Glen Mills PA - Esthetician Esthetician – Qualifications and Requirements: • Experienced and recently graduated Estheticians welcome • Perform… Glassdoor


30+ days ago

Spa Associate – easy apply

Hand and Stone Spa Glen Mills, PA +12 locations

Glen Mills - Spa Associate Spa Associate – Qualifications and Requirements: • Provide excellent customer service to members/guests • Welcome and… Glassdoor


15 days ago

Spa Manager – easy apply

Hand and Stone Spa Exton, PA +4 locations

Exton PA - Spa Manager Required background that applicants must possess: • A passion for people and sales • High level of Enthusiasm… Glassdoor


30+ days ago

Assistant Manager – easy apply

Hand and Stone Spa Wayne, PA +2 locations

Wayne PA - Assistant Manager Assistant Manager - Qualifications and Requirements: • A passion for people and sales • High level of Enthusiasm… Glassdoor


18 days ago

Massage Therapist - Hand and Stone

Hand and Stone Massage and Facial Spa Exton, PA

* Perform consecutive 50-minute quality massage therapy sessions.* Design specific sessions based on client's individual needs.* Promote the health… Glassdoor


19 days ago

Estheticians Hand and Stone Massage and Facial Spa Exton, PA

Hand and Stone Massage and Facial Spa Exton, PA

Estheticians needed for a Hand and Stone Massage and Facial Spa in Exton, PAYou would be required to greet guests & members in professional, friendly… Glassdoor


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Hand and Stone Spa Reviews

78 Reviews
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78 Reviews
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  1. 2 people found this helpful  

    Different experience at every location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SA/LE
    Current Employee - SA/LE

    I have been working at Hand and Stone Spa part-time (more than 3 years)

    Pros

    I have worked at 4 Hand & Stones and the following have been consistent:
    • Commission based sales
    • Discounts on products and services
    • Equipment and supplies are provided
    • Clean, up-to-date environment
    • Compensated training with Dermalogica (this has been the most beneficial aspect for me personally)
    • Clientele is provided

    3/4 of my managers have been exceptionally fantastic. 4/4 of them know and understand the spa business and treated the therapists with respect and understanding. 3/4 of the owners have been extremely kind and genuinely concerned about the well-being of their employees.

    Cons

    • Corporate - they are very demanding with overall sales in the spa. Quarterly visits usually resulted in lots of criticism and very stressed managers, which led to stressed therapists and SA's, which led to unsatisfied clients. They will urge employees to be very pushy with membership/product/upgrade sales. Over the past few years this pushy-ness has increased.

    • No hourly pay/ Low commission rates - this is a company standard. There are a few H&S's throughout the country who will offer hourly minimum wage, but that decision is at the owner's discretion and is unlikely.

    • Protocol - All services are to be consistent throughout the company, respectively. However, all MT/LE's know that not every client falls under the cookie-cutter diagnoses'. All facial services are expected to be performed step-by-step as it is printed in the manual (specific products for every service, down to exactly how much you should be using. No exceptions.)

    The following have been an issue at 2/4 locations:

    • Hard Selling - You absolutely must be comfortable with sales, otherwise you won't stay long. For SA's, the membership is the most stressful part of the job. Most managers expect a 20-25% conversion rate for new clients, if those expectations are not met they will either cut your hours, fire you, or provide consistent "constructive criticism" of your membership pitch. For Therapists, upgrades and product sales are the key. There have been instances where I have been told to recommend 3 skin care products per client per facial, which I refused to do.

    • Scheduling - Therapists are not in charge of their schedules. I have seen MT/LE's work 6 hour days with no break. Corporate suggests 3 services at a time followed by a 1 hr break for MT's and 4 services for LE's. Not all managers will follow this rule.

    Advice to ManagementAdvice

    The overall issue that is seen throughout the company is the lack of hourly pay and pressure to sell. Corporate seems to focus too much on sales, particularly memberships, and not enough on the quality of management and services.

    If the corporate and their field managers had a warmer, friendlier attitude the company would universally be more harmonious. I've met with 3 of them and they all presented themselves with a sanctimonious, we-expect-more-from-you attitude.

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