Hand and Stone Spa

  www.handandstonecareers.com
  www.handandstonecareers.com

Hand and Stone Spa Jobs & Careers in Middletown, NJ

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30+ days ago

Massage Therapists or Estheticians - Hand & Stone Massage & Facial Spa

Hand & Stone Massage and Facial Spa Matawan, NJ +3 locations

Hand & Stone Massage and Facial Spa is rapidly expanding (with over 30 locations in New Jersey) providing massages, facials and waxing services… Hand & Stone Massage and Facial Spa


30+ days ago

Massage Therapist – easy apply

Hand and Stone Spa Middletown, NJ +13 locations

Middletown NJ - Massage Therapist Massage Therapist – Qualifications and Requirements: • Experienced and recently graduated massage therapists… Glassdoor


30+ days ago

Esthetician – easy apply

Hand and Stone Spa Middletown, NJ +11 locations

Middletown NJ - Esthetician Esthetician – Qualifications and Requirements: • Experienced and recently graduated Estheticians welcome • Perform… Glassdoor


30+ days ago

Spa Associate – easy apply

Hand and Stone Spa West Long Branch, NJ +9 locations

West Long Branch NJ - Spa Associate Spa Associate – Qualifications and Requirements: • Provide excellent customer service to members/guests… Glassdoor


30+ days ago

PT/FT Licensed Estheticians

Hand and Stone Edison, NJ +3 locations

Esthetician " Qualifications and Requirements: Experienced and recently graduated Estheticians welcome Perform consecutive 50 minute facials… Getit.me


8 days ago

Spa Manager – easy apply

Hand and Stone Spa Piscataway, NJ +3 locations

Franchised Spa is seeking a Full Time Spa Manager to oversee its daily operations. The Spa Manager is responsible and accountable for all aspects of… Glassdoor


24 days ago

Sales Associate - Spa

Hand and Stone Massage & Facial Spa Piscataway, NJ +2 locations

of Sales Associate: Promote health/wellness benefits of massage therapy by selling memberships, gift cards, and upgrades Provide excellent customer… Glassdoor


30+ days ago

Assistant Manager – easy apply

Hand and Stone Spa Hillsborough, NJ

Hillsborough NJ - Assistant Manager Assistant Manager - Qualifications and Requirements: • A passion for people and sales • High level of… Glassdoor


3 days ago

Experienced Esthetician/Wax Specialist – easy apply

Hand and Stone Hillsborough, NJ

The ideal candidate for this position has a high school diploma or GED at a minimum, one year of experience in a spa environment, has some marketing… Glassdoor


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  1. 2 people found this helpful  

    Different experience at every location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SA/LE
    Current Employee - SA/LE

    I have been working at Hand and Stone Spa part-time (more than 3 years)

    Pros

    I have worked at 4 Hand & Stones and the following have been consistent:
    • Commission based sales
    • Discounts on products and services
    • Equipment and supplies are provided
    • Clean, up-to-date environment
    • Compensated training with Dermalogica (this has been the most beneficial aspect for me personally)
    • Clientele is provided

    3/4 of my managers have been exceptionally fantastic. 4/4 of them know and understand the spa business and treated the therapists with respect and understanding. 3/4 of the owners have been extremely kind and genuinely concerned about the well-being of their employees.

    Cons

    • Corporate - they are very demanding with overall sales in the spa. Quarterly visits usually resulted in lots of criticism and very stressed managers, which led to stressed therapists and SA's, which led to unsatisfied clients. They will urge employees to be very pushy with membership/product/upgrade sales. Over the past few years this pushy-ness has increased.

    • No hourly pay/ Low commission rates - this is a company standard. There are a few H&S's throughout the country who will offer hourly minimum wage, but that decision is at the owner's discretion and is unlikely.

    • Protocol - All services are to be consistent throughout the company, respectively. However, all MT/LE's know that not every client falls under the cookie-cutter diagnoses'. All facial services are expected to be performed step-by-step as it is printed in the manual (specific products for every service, down to exactly how much you should be using. No exceptions.)

    The following have been an issue at 2/4 locations:

    • Hard Selling - You absolutely must be comfortable with sales, otherwise you won't stay long. For SA's, the membership is the most stressful part of the job. Most managers expect a 20-25% conversion rate for new clients, if those expectations are not met they will either cut your hours, fire you, or provide consistent "constructive criticism" of your membership pitch. For Therapists, upgrades and product sales are the key. There have been instances where I have been told to recommend 3 skin care products per client per facial, which I refused to do.

    • Scheduling - Therapists are not in charge of their schedules. I have seen MT/LE's work 6 hour days with no break. Corporate suggests 3 services at a time followed by a 1 hr break for MT's and 4 services for LE's. Not all managers will follow this rule.

    Advice to ManagementAdvice

    The overall issue that is seen throughout the company is the lack of hourly pay and pressure to sell. Corporate seems to focus too much on sales, particularly memberships, and not enough on the quality of management and services.

    If the corporate and their field managers had a warmer, friendlier attitude the company would universally be more harmonious. I've met with 3 of them and they all presented themselves with a sanctimonious, we-expect-more-from-you attitude.

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