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Harland Clarke Reviews

119 Reviews
3.2
119 Reviews
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Harland Clarke President and CEO Chuck Dawson
Chuck Dawson
59 Ratings
  1.  

    Fun and interesting place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Harland Clarke full-time for more than a year

    Pros

    I enjoyed my time at Harland Clarke. There was a lot of involvement with the United Way program and all the work that the employees and upper management did for the cause benefited a lot of people in need. There were also a lot of work incentive games that made the place fun to work at.

    Cons

    The only issue I had while working there was that there were times that the upper management seemed to be more concerned with making the client happy than actually listening to what the agents on the phones encountered. We were even told that the client wanted feedback on the daily encounters to see what we would suggest as possible improvements but it seemed to fall on dead ears.

    Advice to ManagementAdvice

    Take the time and listen to what the front line people were seeing so that it can potentially assist with creating a better relationship with the client.

    Recommends
    Neutral Outlook
    No opinion of CEO