Harris Computer

www.harriscomputer.com

Harris Computer Software Engineer Jobs & Careers in Tyler, TX

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Harris Computer Reviews

10 Reviews
2.8
10 Reviews
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Harris Computer CEO Jeff Bender
Jeff Bender
3 Ratings
  • 5 people found this helpful  

    One of the worst companies I have worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Technical Support Representative in Tyler, TX
    Former Employee - Technical Support Representative in Tyler, TX

    I worked at Harris Computer

    Pros

    It has air conditioning. You have the opportunity to learn a lot of new software. Most of the other employees are nice.

    Cons

    - There are 17 people in the office and yet the internet connection is a 3 Mbs DSL connection. Yet, there are many times whole databases must be downloaded from customer server. Supposedly the $2,500 to have Suddenlink extend the cable modem to that location is too much?
    - Little to no communication from management, when they do communicate it is mostly bad
    - No clear guidelines as to what is expected from employees, just that you aren't meeting expectations.
    - Incompetent customer support manager who doesn't know how to use the software
    - Management relies on other employees to train new employees because they don't know how or don't have the time.
    - Salaries are low.
    - Expected to work 45 hours a week minimum plus one half Saturday a month.
    - Not compensated for the extra time or the Saturday.
    - I was hired to be a Microsoft Dynamics GP project manager and ended up being a support tech for their utility billing software.
    - first month on the job I spent sitting in a cubicle reading out of date technical support manuals and bothering other support techs trying to learn the software.
    - Customer support manager is a text book micro manager.
    - The regional manager only comes in maybe once a month to check on things. Other than that he is on his ranch in East Texas somewhere because supposedly "He works better from home." Well, so do I, can I work from home? By the way, how much is that guy making?

    Advice to ManagementAdvice

    - Move the tech support manager to his own department or get a manager in there that can do more than send out e-mails telling the support techs that there are calls in the queue as if they don't already see that.

    - Communicate expectations as to how many calls should be closed a month. Set some kind of standard. Don't say an employee is simply not producing enough.

    - Take an honest look at the more senior support techs time sheets and how they close their calls. There was some padding going on.

    - Drop the minimum 45 hour work week. It's not the employees fault the company is understaffed and doesn't want to pay to get good people.

    Doesn't Recommend
    No opinion of CEO

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