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- Comp & Benefits
- Work/Life Balance
- Senior Management
- Career Opportunities
I worked at Harris ComputerPros
It has air conditioning. You have the opportunity to learn a lot of new software. Most of the other employees are nice.Cons
- There are 17 people in the office and yet the internet connection is a 3 Mbs DSL connection. Yet, there are many times whole databases must be downloaded from customer server. Supposedly the $2,500 to have Suddenlink extend the cable modem to that location is too much?
- Little to no communication from management, when they do communicate it is mostly bad
- No clear guidelines as to what is expected from employees, just that you aren't meeting expectations.
- Incompetent customer support manager who doesn't know how to use the software
- Management relies on other employees to train new employees because they don't know how or don't have the time.
- Salaries are low.
- Expected to work 45 hours a week minimum plus one half Saturday a month.
- Not compensated for the extra time or the Saturday.
- I was hired to be a Microsoft Dynamics GP project manager and ended up being a support tech for their utility billing software.
- first month on the job I spent sitting in a cubicle reading out of date technical support manuals and bothering other support techs trying to learn the software.
- Customer support manager is a text book micro manager.
- The regional manager only comes in maybe once a month to check on things. Other than that he is on his ranch in East Texas somewhere because supposedly "He works better from home." Well, so do I, can I work from home? By the way, how much is that guy making?Advice to ManagementAdvice
- Move the tech support manager to his own department or get a manager in there that can do more than send out e-mails telling the support techs that there are calls in the queue as if they don't already see that.
- Communicate expectations as to how many calls should be closed a month. Set some kind of standard. Don't say an employee is simply not producing enough.
- Take an honest look at the more senior support techs time sheets and how they close their calls. There was some padding going on.
- Drop the minimum 45 hour work week. It's not the employees fault the company is understaffed and doesn't want to pay to get good people.Doesn't RecommendNo opinion of CEO