Healthways Jobs & Careers in Tempe, AZ

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30+ days ago

Senior Director, Account Management

Healthways Chandler, AZ

. Contract Expansion/Up-sell: Aggressively identify and pursue opportunities for contract expansion. Use consultative selling practices to uncover… Ivy Exec

30+ days ago

Marketing Director

Healthways Chandler, AZ

Message Development Leverage consumer insight and other data to guide message development Utilize testing methodologies to assess impact Oversee… Ivy Exec

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185 Reviews
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Healthways President, CEO, and Director Ben R. Leedle Jr.
Ben R. Leedle Jr.
124 Ratings
  1. 2 people found this helpful  

    Focus is on numbers and less on customer service.

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    Former Employee - Customer Service Representative in Tempe, AZ
    Former Employee - Customer Service Representative in Tempe, AZ

    I worked at Healthways full-time (more than 3 years)


    Started out as a fun place to work. Emphasis on family environment, Wii room, meditation room, Nice co-workers, enthusiastic coaches, decent pay, healthy lifestyle cuture.


    Atlhough my official title wen hired was Engagement Specialist, I actuall worked as a customer service representative. While there, I observed a poorly-managed call center with egocentric back-stabbing managers who showed too much favoritism to certain individuals(especially to coaches), as well as inferior, antiquated systems. I found the metrics nearly impossible to meet and still be able to maintain excellent customer service in 3 minutes while on the phone. Otherwise enthusiastic and knowlegeable employees were laid off. Emphasis on health and wellness deteriorated and was replaced by overload of work and many fearful and disgruntled remaining employees.

    Advice to ManagementAdvice

    Focus on developing your people in action and not just in theory. Bring back the team spirt that first made it a wonderful place to work. Dont be so greedy to get so many clients that you dont have the manpower to handle them; i.e. force employees to "Make bricks without straw". You let go of some decent and qualified people just to meet your numbers. After that, the culture changed dramatically and morale dropped to an all-time low. For a company that claims to increase the wellbeing and reduce stress for its clients' employees, you do not seem to practice what you preach when it comes to your own.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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