Heartland Payment Systems
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- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I worked at Heartland Payment Systems full-time (more than 8 years)Pros
Great training and constant education on the ever changing industry. Very transparent in pricing without any hidden fees. I felt comfortable at the end of the day that I did the right thing for the customer and that they got great service at a fair price.Cons
The company needs to have better management, there are too many flavor of the month policies that they make you jump through hoops and consume your day with all for the sake of the policy and then they forget about it and move on to the next thing. They have hired people outside the organization that don't know the culture, get a paycheck and don't know what it is like to live on commission only so they just push policy to get their "to do" box checked and don't care if you make money or not.Advice to ManagementAdvice
Stop the WIN mentality. It made people losers, lose interest and do things they might not have done before to get their WIN. The WIN is a big joke in the credit card industry. All the processors know about it and laugh.
Compensation in the industry is far better than what I was getting. I must admit health insurance is a great perk but it wasn't the best plan coverage and they should give better residual splits for residual accounts only.RecommendsPositive OutlookApproves of CEO