Heartland Payment Systems

  www.heartlandpaymentsystems.com
  www.heartlandpaymentsystems.com
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Heartland Payment Systems Jobs & Careers in Phoenix, AZ

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5 days ago

Payroll and HR Sales- Senior Product Advisor

Heartland Payment Systems Phoenix, AZ

• Maintain a working knowledge of products and capabilities, incorporating technical advances in presentations to end users 1. Complete… TheLadders.com


7 days ago

Payroll Sales Executive

Heartland Payment Systems Phoenix, AZ

The Senior Product Advisor is responsible for the sale of the organization's payroll and related products offered in a specified region or major… Heartland Payment Systems


7 days ago

Outside Sales Executive

Heartland Payment Systems Phoenix, AZ

Heartland Payment Systems, Inc. (NYSE: HPY), delivers credit/debit/prepaid card processing, gift marketing and loyalty programs, payroll and related… Heartland Payment Systems


30+ days ago

B2B Sales Payroll Executive

Heartland Payment Systems Phoenix, AZ

• Maintain a working knowledge of products and capabilities, incorporating technical advances in presentations to end users • Complete… Glassdoor


30+ days ago

B2B Sales Consultant

Heartland Payment Systems Phoenix, AZ +2 locations

Tired of just liking your job? Wonder how it would feel to love your job? Do you want to be rewarded fairly for your efforts? Earn an income you… Glassdoor


30+ days ago

Business Services Sales Executive

Heartland Payment Systems Phoenix, AZ

Tired of just liking your job? Wonder how it would feel to love your job? Do you want to be rewarded fairly for your efforts? Earn an income you… Glassdoor


30+ days ago

Technical Customer Support Representative

Heartland Payment Systems Tempe, AZ

Reporting to the Technical Support Customer Service Supervisor, the level 1 Technical Customer Support Representative serves as the primary point of… Glassdoor


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Heartland Payment Systems Reviews

239 Reviews
3.0
239 Reviews
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Heartland Payment Systems Chairman and CEO Bob Carr
Bob Carr
190 Ratings
  1. 10 people found this helpful  

    Morale of employees sinking,as they struggle to survive the path of the companies continual direction changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Relationship Manager  in  Phoenix, AZ
    Current Employee - Relationship Manager in Phoenix, AZ

    I have been working at Heartland Payment Systems

    Pros

    1-service center is better than some of the alternatives out there
    2-many products out there to offer a merchant
    3-low cost transaction fee for a merchant on high speed
    4-good reporting system in customer service with notes portfolio manager when used efficiently
    5-excellent pay to the service center employees only.

    Cons

    1-very low pay for sales reps with little residuals compared to competition. might as well be on welfare initially when I hire them it is embarrassing.
    2-no way for sales reps to track pay or residuals. residuals never posted until day before pay with no real tracking method.
    3-weekly comp pay errors week after week for years on end with no way to really fix without issue.
    4-medical insurance benefits are worst in the industry
    5-highest equipment costs around the country based on burnt bridges with Verifone and Ingenico.
    6-no real incentive to tell them why they should work here when they are micromanaged and forced to do unthinkable reports and dials all day long or they are fired at an 100% commission job with no employee morale.
    7-all of the top sales people in this sales organization leave here and have come and gone because it just so bad and now of all people including the #1 vested rep in the country for the past 4 years who was here 12 years or something just left on the yesterday report voluntarily!!!!! and now I just heard that the #2 rep from '10 just left 5 months ago and another last month in top 10.
    8-they replaced my manager and other managers numerous times and it is getting old. THere is no reason for why they are picking and choosing but it is a good old boys network and the leaders in place have no real sales experience. they got rid of or lost nearly 900 sales people last year. That is unbelievable. 900 sales people out of 1700. Not a good track record. Now they have about 650 and the goal is to hit 6000 to win, which is how I am judged as a manager. The reps simply game the system at the end of the month to put in false installs and run a transaction so that they don't get fired by the two new leaders and save their low paying jobs. Why do they think there are so many wins on the last day of the month? Gosh, maybe Carr, Einstein himself should take a look at the gaming of his senior leaders himself. so dumb.

    Advice to ManagementAdvice

    I am new to this site so I haven't read much of the other blogs on here, but I did read the positive review before mine. The real truth is in this and I speak on behalf of many other managers I talk to who also are listen to their RM's. Your new senior managers who delegate behind a desk all day long and never practice the words they preach are just having RMs and TMs shift GMO from one rep to another to get more wins, Carr. Duh. Winning. That is what you care about. You still are not making your numbers or your goals. l

    It is like Charlie Sheen says I guess. It isn't wisdom, it is the basics of what is common sense. You sadly at 5am send a daily email out to the entire sales force of people every day who are relationship managers letting us know the 2 people or 3 people that WIN and you are the CEO of a fortune 500 company - you are bragging about telling people that they got the minimum! That is not so special.

    Even better now then you send out the competition's letters of their rate interchange increases from certain merchants, as if we do not do the very same thing to our merchant's right now. Do you believe that First Data, Elavon, Fifth Third, Nova, Global or any of the others would appreciate your claims like we are going around stating they are doing that to all of their merchants. Would we appreciate that if they took one of ours and did that, considering they just did that to one of my million dollar merchants and increased it by nearly 35 bp.

    We were special before, but we are not now. We do the same thing. you are killing what you once said you wouldn't be and taking us down the tubes because you are too eager to get all of your money back. BP for monthly settlement that we are supposedly charged by the association? Care to retract? No cost increases for 3 years. No payment for Associations from HPS or the sales force? Well all of that isn't the case anymore.

    I am putting my notice in next month after my May residuals come in and making sure I get my check and letting this place go once and for all after 6 years! I know more resignations coming, as well! If the top are staying, what the heck does that tell ya?

    Doesn't Recommend
    Disapproves of CEO