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Heartland Payment Systems Photos
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I worked at Heartland Payment Systems full-time (More than 5 years)Doesn't RecommendPositive OutlookDoesn't RecommendPositive Outlook
Heartland (HPS) internal corporate culture seemed very positive from my visits to their Service center in Louisville, KY, and from my email correspondences with corporate staff. I was a company rep in the field covering a territory, so I worked from a home office, which was great. Heartland is always innovating and increasing it's products and service offerings, which helps it's sales force get the attention of potential customers. HPS traditionally has held its workforce in high esteem and operated by high business ethics in a industry that historically seemed to have a reputation for deception or exploitation of clients. HPS also does promote from within for stellar performers.
Most of Heartland's jobs are in field sales, and the downside is that there are monthly targets to meet---which, to many past reps, seem unattainable on a continual monthly basis due to economic and other circumstances beyond the sales rep's control. Another negative, from my perspective as a former field rep who left in 2013 and who worked closely with the field sales reps up till then, is that Heartland had guidelines that called for termination of even veteran sales reps as soon as performance dropped off for ~2-3 months out of every 6 on a rolling basis. I saw many great sales reps be cast aside because of this rigid and, some argue, unrealistic standard. The HPS president, who is a good man, has a different perspective though---because he believes the sales targets should be consistently attainable and are reasonably expected because HPS partly subsidizes full benefits for it's sales force.
Advice to Management
Ease up on stringent sales targets for veteran sales reps. Stop firing veteran reps who possess a wealth of industry knowledge and contacts. That seems like an unwise corporate practice.