Heartland Payment Systems – Sacramento, CA
• Maintain a working knowledge of products and capabilities, incorporating technical advances in presentations to end users • Complete… Heartland Payment Systems
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Doesn't RecommendDisapproves of CEO
- Work/Life Balance
- Career Opportunities
- Comp & Benefits
- Senior Management
Good merchant products; Great customer service team; Integrity with their merchants; Good online training tools.
In September 2010, Heartland started the WIN program. So, the requirement to make $3,000 in margin went to $6,000 litterally overnight. Sales employees living in rural areas or depressed areas are expected to make the margin. It's very clear by seeing the numbers each month that employees who live in densly populated and heavy business areas make their goals, but those who do not usually do not make their monthly goals. So, the company has created a pressure cooker environment for their commissin only sales force. Heartland has fired over half of their sales force since this program was initiated. Also, there appears to be a method to their madness; if a sales person is not "vested" (their portfolio is $10,000 or greater), the company simply keeps any monthly residual earnings that would have gone to the sales employee. This is usually between 12% to 30% of their monthly margin. Since it usually takes over 3 years to become vested, then much of the new business that new sales employees bring in their furst 3 years is gravy for the company. In this current environment, most sales employees either resign or are fired within their first year. In summary, this is a good place to learn the ropes of payment processing, but know that suceeding is very stressful and requires more work and effort than what you're being compensated. Expect to earn less than minimum wage your first year or so and you pay all of your own expenses.
Advice to Management
I understand this is a publically traded company and stockholders call the shots. But please evaluate what you are doing to good employees who worked hard and were not only selling, but servicing their merchants. Merchants are very upset that they have been orphaned. Soon the word will spread that Heartland is without heart.