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Heritage Auctions Reviews

13 Reviews
2.8
13 Reviews
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Heritage Auctions Co-Owner and CEO Steve Ivy
Steve Ivy
8 Ratings
  1. 1 person found this helpful  

    Hostile work environment. Avoid at all costs.

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    Former Employee - Auction Client Services  in  Dallas, TX
    Former Employee - Auction Client Services in Dallas, TX

    I worked at Heritage Auctions full-time for more than a year

    Pros

    The only good thing I can say about Heritage Auctions is that you get to see some pretty neat things that are being auctioned off. Granted, I can only speak from my experience in the department I worked in (Client Services). So, I will allow that people employed in other departments seem to be a bit more satisfied in their work but just about every employee in Client Services is extremely dissatisfied, disgruntled, and miserable with their jobs.

    Cons

    Where do I begin? Client Services is the lowest department in the company by far. Lowest pay, least amount of perks - employees are not allowed to take ANY breaks - NONE WHATSOEVER - you have to ask to use the bathroom! Only 30 minute lunches, if that. On extremely busy days - of which there are plenty - cancelled lunches are mandatory. If you're lucky, they MIGHT cater some cheap lunch but you don't really get a chance to take a bite with back-to-back phone calls. Let me stress that every other department in the company gets multiple breaks & at least an hour lunch every day.

    Additionally, Client Service reps are expected to be knowledgeable & experts about every single department (of which there are many - Civil War relics, firearms, vintage movie posters, fine art, minerals & gems, guitars & other instruments, music memorabilia, high fashion handbags, sports memorabilia, comics, etc., etc., etc.) and are expected to clean up other department's and even upper management's messes. Most of these messes are caused solely by the fact that other departments and their management are not held accountable for their blunders and never have to deal directly with the dissatisfaction of their clients who have spent extremely obscene amounts of money on auction items (yes, sometimes multiple millions of dollars!). All other departments know that any mistakes or upset they cause will be routed through Client Services and the clean up will be the sole responsibility of Client Services reps. Also, Client Services is not given the proper training, knowledge, or information required to handle the intricate details of all of the various departments and their specialized products, so their hands are really tied as far as resolving most messes they are expected to fix.

    Client Services management is extremely incompetent and hostile towards their employees. A very negative work environment. Client Service reps are very frustrated and unhappy, with plenty of reason for feeling that way. The training they provide new Client Services reps is shamefully inadequate, yet when a "trained" rep demonstrates the effects of this lack of training, management blames the employee and does not respond well to requests for additional or proper re-training.

    Please do yourself a favor and avoid working in the Client Services department at all costs.

    Advice to ManagementAdvice

    I think it's obvious from what I wrote above that the entire Client Services department needs serious revamping. I don't feel the need to provide detailed advice because it will not be heeded anyway, so I'll just save myself the typing.

    Doesn't Recommend
    Positive Outlook
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