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I worked at Heritage Sportswear full-time (less than an year)Pros
Relatively easy work in customer serviceCons
Barely minimum wage, no incentive for excellent performance, senior management is all related and disrespectful to lower level employees, nowhere to move up, a lot of hassle to take off and go to a doctors appointmentAdvice to ManagementAdvice
Don't assume just because someone is in customer service that their ideas aren't good. At least hear them out. They might just have a college degree and some smarts.