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I worked at Heritage Sportswear full-time (less than a year)Pros
Relatively easy work in customer serviceCons
Barely minimum wage, no incentive for excellent performance, senior management is all related and disrespectful to lower level employees, nowhere to move up, a lot of hassle to take off and go to a doctors appointmentAdvice to ManagementAdvice
Don't assume just because someone is in customer service that their ideas aren't good. At least hear them out. They might just have a college degree and some smarts.