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I have been working at Hexagon Metrology full-time for more than 5 yearsPros
The company has great people, excellent benefits and pay. There is a vast number of resources (people) that one can call on if needed. The work is challenging--to a degree. Enough can't be said about the support group though. Any problem you encounter, there is someone, only a phone call away, who has already encountered it.Cons
As mentioned in the title, chaos. First of all, you will generally be working within a minimum of a 4 state region. Using the in house scheduling and service report too, you check your schedule to see where you will be working next and what kind of machine you will be working on. From there you book a hotel and head towards the customer.
This information is put in the system by your manager. Unfortunately, communication with your manager, beyond this, is hit or miss. Often times you will arrive at a job only to find that the configuration is different from what was in your schedule, causing delays, since you might need another piece of hardware or tool to effectively work on the machine.
The software used to perform your job is extremely buggy, depending on what machine you are interfacing with. Because of the large amount of legacy machines out there, this quickly becomes frustrating.Advice to ManagementAdvice
Work instructions and documentation are a step in the right direction. More active communication would be an improvement. Not to the point of micro-management, but at least answer the phone and check voice mail.Doesn't RecommendPositive OutlookNo opinion of CEO