Sales Leader – new
Holiday Retirement – Newberg, OR
The Sales Leader is responsible for helping seniors find a new home in a Holiday Retirement Community. The Sales leader works with Community… Holiday Retirement
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I have been working at Holiday Retirement (Less than a year)RecommendsPositive OutlookNo opinion of CEORecommendsPositive OutlookNo opinion of CEO
The most rewarding job I have ever had. I am challenged and learn something new each day from the associates I work with as well as the residents who I serve. I love the fact that I pour coffee at each meal as a matter of fact it is a real selling point when I'm talking to a family. It really gives me a chance to talk to every single resident in the dining room and to get to know them. Sadly, we may be the only person that talks to them that day and calls them by name - what an honor to have it be part of my job. Many people talk about the work/life balance but my husband and I have not experienced that. We have split our job duties and trust that the other is doing their job. I do not find the need to know every single task that he does nor does he mine. With this we are able to manage the building instead of the building managing us. This takes communication and trust in each other but once you have that you will have a smooth running community!
Quite honestly, there is not much room for advancement within the company unless you want to move to the regional level. I wish there was a solution for this but given the nature of the business it is what it is. My biggest concern would be the training of new co-managers. I think that if the training department would talk with current lead managers to see what is needed, the result would be associates who are more prepared for the position. Currently a lot of focus is put on sales but it is done so quickly that the associate walks away knowing very little about the actual process and even less about the software used. Once they arrive at a community their real training begins and depending on their CMT & SL they may not get a lot of attention or additional training. My suggestion is train them on the software and about the business they are working in – let the sales training happen in the building where they are getting real experience and have an opportunity to ask important questions and see results.
Advice to Management
Continue to listen to the boots on the ground; so many awesome changes have been made - keep moving forward. Important thing to remember, I have no idea what you do every day, I could guess that you sit and send emails and have meetings but I know it is much more than that. Please do not assume you know what our days are like. We are on the breathing end of this amazing company where loneliness, sickness and death are experienced often. For those, like my husband and I, we build relationships with all of these wonderful people and while they might be a market rate to you, they are grandparents to us who we take care of when their families can’t or don’t. I do appreciate being given the opportunity to work for Holiday Retirement and hope to be here for years to come. As I said in my first line in the Pros – this is the most rewarding job I have ever had.