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- Culture & Values
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- Senior Management
I worked at HomeServe UK full-time (More than 8 years)RecommendsPositive OutlookApproves of CEORecommendsPositive OutlookApproves of CEO
I spent 9 years at HomeServe across several senior marketing positions. In that time I saw a lot of change, with the most positive of that being in the last 3 years. Many organisations talk about putting their Customers & People first but I can honestly say that HomeServe's culture in 2015 actually puts that into practice and walks the walk to the full. The CEO, CMO & People Director have led a cultural change which I am proud to have been part of and which has further enhanced my own skill set immeasurably to become the leader I am today. Empowerment of People to put the Customer first is a mantra there, which becomes a healthy obsession and a great place to work.
It's been a period of enormous change for HomeServe and the fact of the matter is that new faces from outside the organisation were needed quickly in order to bring a different kind of leadership style and experience, and to make an immediate impact. Whilst a necessity, that has led to some restrictions around opportunities for the - then - existing wider senior team to develop and progress into core leadership roles. Having said that I am aware of this now being addressed and given a renewed focus, in keeping with HomeServe becoming more stable and established again.
Advice to Management
I would suggest that the cultural change that has been seen predominantly in UK Marketing now needs to be fully carried through the entire global organisation. The UK strategy needs to become the template for the Group, which will further underpin the undoubted future success of this great company.