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189 Reviews
189 Reviews
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Approve of CEO CEO Adam Farrar
Adam Farrar
115 Ratings
  1. 2 people found this helpful  

    Frat Boys Running Everything

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    Former Employee - Customer Service Representative  in  Austin, TX
    Former Employee - Customer Service Representative in Austin, TX

    I worked at full-time for less than a year


    As a female programmer, I was psyched that they would pay us for a few weeks of training just to make sure we knew what we were doing. We were made to feel like family instantly and bonded with actual employees over breaks. You're partnered with an employee to learn the ropes and then you're on your own. It was very laid-back, lunch was provided every day, there was also a game room.


    I got the distinct feeling working there that we were just the worker bees and that our names didn't matter. You didn't even get to keep your workstation, as you could come in for a shift and someone else would be there. It was "grab a station" but I found that highly annoying. There didn't seem to be a sense of permanence. Also, even though lunch was free every day, it was a grab and dash affair and you only ever had 2 options. Also, they didn't want anyone leaving the building, so you had to either bring lunch or eat whatever they gave you. The quotas were super high, meaning that they wanted you to talk to customers off the phone/chat quick so that you can move on to the 5million other people in queue. Wasn't worth the pay. There were also only 4 or so other female reps in the whole place and you were always looked down upon as if they didn't really think you knew computers. There was also a number to call in if you were going to be late/absent and it was a pain to work through about 3 numbers to get to an actual person to let them know...and usually they had no idea who you were.

    Advice to ManagementAdvice

    Pay your employees better. If you funnel money from those hideous daily lunches and random beer keg parties, you would actually have more money to pay your people.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO