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24 days ago

Billing Support Representative - HostMySite

HostMySite Newark, DE

• Fielding incoming customer inquiries regarding billing inquiries, new order/sales inquiries, fraud screening and account and domain name renewals… CareerBuilder


HostMySite Reviews

8 Reviews
3.0
8 Reviews
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John Enright
1 Rating
  1.  

    Great culture, awful customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative in Newark, DE
    Former Employee - Technical Support Representative in Newark, DE

    I worked at HostMySite full-time (more than 5 years)

    Pros

    Plenty of fun things available in the break room. $.05 snacks/drinks, Keurig machines, free cereal, sometimes bagels. Video game consoles, ping pong table. Almost everybody I worked with was awesome. Managers were awesome people, minus the one or two that didn't know how to effectively do their job. To be fair, half of the customers were fantastic, and I'd probably hang out with them outside of work. When stuck in the office due to a storm, they stocked us with snacks and we watched Batman at the end of our shift.

    Cons

    Many workers are HEAVY COMPLAINERS. It was as if they loved to be miserable. Many customers ha insane requests that would have nothing to do with their subscription but expected it anyway. The medical benefits used to be great but they were dismal when I left. Difficult to change your shift. Expected to come into work even in a state of emergency, but at least they offered the opportunity to work from home in extreme cases.

    Advice to ManagementAdvice

    Kick out the complainers, don't play favorites.

    Recommends
    Neutral Outlook
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