Hotel Bel Air Jobs & Careers in Los Angeles, CA

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Hotel Bel Air Reviews

5 Reviews
3.4
5 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Christopher Cowdray
0 Ratings
  1. 1 person found this helpful  

    Lack of executive support, no employee respect or safety concerns, overworked - yet not enough hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SPA Coordinator  in  Los Angeles, CA
    Current Employee - SPA Coordinator in Los Angeles, CA

    I have been working at Hotel Bel Air full-time for more than a year

    Pros

    Beautiful hotel property, hard to not love the Bel-Air. Encouraging engage training, fantastic cafeteria and benefits such as acupuncture/medical/dental, perks such as 3 free nights at a property, reputation of what is the Bel-Air...really on the verge of what I think will be an amazing hotel for employees and guests. Customer-satisfaction and intimate setting to truly devote to customer-care. Awesome Christmas party and incentives, like cash awards for good service. Inspiring town-hall meetings and excellent verbage / mission statement from the hotel itself.

    Cons

    Lack of executive management support in individual departments. No loyalty to long-term staff members, recently let go of long-term employees. Turn over in management is high. 30 hrs is considered full-time, will turn a blind-eye if need be instead of hiring or prepping staff. Set up for failure due to lack of physical resources, not always a supervisor at reach & generally understaffed hours for a given shift. Difficult to achieve more than 34 - 38 hours. Does not like to provide overtime. Hotel itself is low on funds, owned by a prince. Serve many royals and wealthy 1%, often times treated like lower class. Not always willing to tip, depending on department. demanding guests and due to the wealth, protocol changes in respect to how much a guest is spending. Can be difficult to gauge proper boundaries and when it's ok to say "no" even when request endanger employee.

    Advice to ManagementAdvice

    Simply listen to your staff and provide basic support, a little appreciation will spread miles and create a solid devotion to the Dorchester team.

    Doesn't Recommend
    Positive Outlook