House of Fraser
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- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
I worked at House of Fraser part-time (more than an year)Pros
After 3 months of working there you can get a 20% staff discount card
They do a staff shop every once in a while and you can buy lots of cheap perfume and cosmetics
They do special offers for staff sometimes even if you don't have the discount card e.g. 50% off Ralph Lauren, YSL/Clinique kits with lots of % offCons
The managers really push us to open House of Fraser Mastercards and its literally the WORST thing. I worked on childrens wear which was on the top (6th) floor. Not only were all the customers in a rush or saddled down with hundreds of changing bags they had screaming and hungry children so they just wanted to get home ASAP. Being on the top floor also meant that most of the time they had already got one downstairs when they had been shopping on ladies. As well as that, most people that shop there are either regular customers who have already got one. Or people that are coming in as a one off and dont want one as they wont shop here again.
They also push recognition card which arent as bad because you can literally scan them and put them in the bag and the customer can do the rest at home. No one wants to spend ten mins at the till and end up with another credit card.
We also have a target everyday of how many 'order in stores' we have to do, This is means that if we dont have an item in stock we order it online for them on the shop floor. On a normal weekday we might be expected to do £50.
You are only allowed to start closing tills when the store is closed so usually at 8pm and no customers are allowed to be around when you do it.However customers usually hang around a little longer and it also takes around 5-10 mins to cash up a till depending on how slow it is being. This would be fine but you only get paid until 8 o clock. This means that you end up working for free for about 15 mins at the end of each night as you also have to get down to the cash office and hand in your cash bag.
Other cons are basically just the usual retail cons. Having to do ticketing on hundreds of items, annoying and ruse customers etcAdvice to ManagementAdvice
I had an amazing manager however the people above her had terrible communication skills, Nothing was ever passed down to us properly and most of what we knew was word of mouth, if you happened to come across someone talking about it then thats how you found out.RecommendsNeutral OutlookNo opinion of CEO