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IKON Office Solutions PLC Reviews

105 Reviews
2.8
105 Reviews
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IKON Office Solutions PLC President Phil Keoghan
Phil Keoghan
28 Ratings
  1. 1 person found this helpful  

    Worked there for 10 yrs....Glad I left

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Executive  in  Los Angeles, CA
    Former Employee - Account Executive in Los Angeles, CA

    I worked at IKON Office Solutions PLC full-time for more than 8 years

    Pros

    A great variety of solutions, good equipment, flexible financing. In my area great service techs. A lot of freedom while out in the sales field. Environmental Sustainability.

    Cons

    Poor management, Poor order processing, slow deliveries. Complicated promotions. Constant territory changes which is hard when you work on an acct for many years to have them taken from you because management gives the opportunity to "friends". Assigned Accts being upgraded by other reps with local management support. Improper relationships between management and sales force. Very poor support on software sales. Laziness. HR issues never resolved, fighting, low moral. Constant threats of losing your job. Service techs spread too thin, and treated poorly by sales force and management.. Ikon was once an industry leader Sales management needs to be upgraded....and disposed of in Ricoh's giant copier shredder!

    Advice to ManagementAdvice

    I didn't know how bad of an environment I was working in until I left. I was a total company person for many years, I thought I would never leave. Its been a little over a year now and I have NO regrets. SInce I left 3 other tenured reps have left with 25, 17 and 9 yrs experience. Wake up Ricoh! Area VP's need to start asking their tenured staff (personally) why they are leaving and in large numbers. Especially in the California area. HR should be replaced improper relationships between HR and management which means NO resource for employees to turn to without major retaliation by local staff. Entire sales teams lying to HR about issues because there is NO follow thru on complaints. In my years we had 3 lawsuit worthy complaints that were never taken seriously by HR. Once you make those kinds of accusations you will NEVER work in the copy industry again so out of fear , The code of silence is in full effect. If the person causing the trouble is making their sales numbers Nothing will happen to them , PERIOD! You will pay literally if you complain about, name calling, sexual comments, stealing accounts, endless territory changes so the preferred reps get the sale. In a nutshell IKON is a joke....I Know One Name= IKON= Misery! Glad I am out of the industry completely.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO