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I worked at Indiana Legal Services, Inc. part-time (Less than a year)
The law firm serves indigent people with many different legal issues. They do a good job and truely care about their clients
The support staff is overloaded with cases and seem to be stressed and irritated while on the phone with clients. They need more support and training.
Advice to Management
Allow all staff to be present during meetings and case discussions, including interns and support staff. This will allow the law firm to operate efficiently.