Information Systems Intelligence

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Information Systems Intelligence Jobs & Careers

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30+ days ago

Asc Proj Mgr 2, IIG Consulting

Information Intelligence Group Santa Clara, CA +2 locations

• Accountable for ensuring customer is on boarded into MSOD environment and successfully using the software product • Manage all the customer… Glassdoor


17 days ago

Business Ops Analyst

Information Intelligence Group Pleasanton, CA

Develops report specifications of data requirements and provides analysis to resolve business-related problems. Improves reporting processes whenever… Glassdoor


16 days ago

EMC Account Mgr, Enterprise

Information Intelligence Group Long Island City, NY

Consistently build a pipeline of qualified opportunities within the assigned territory. Develop, maintain, and execute against a well thought out and… Glassdoor


30+ days ago

Sales Associate 3

Information Intelligence Group Santa Clara, CA

Glassdoor


30+ days ago

Solutions Principal (IIG)

Information Intelligence Group Santa Clara, CA

• Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services… Glassdoor


20 days ago

EMC Business Ops Principal

Information Intelligence Group Santa Clara, CA

Establish solid relationships and work closely with Sales as well as cross-functional business partners (e.g. Finance, Pricing, Product Management… Glassdoor


30+ days ago

Designated Support Engineer II

Information Intelligence Group United States +2 locations

• Working closely with the customer’s IT staff for any issues on the prescribed product line(s) that require troubleshooting or problem isolation… Glassdoor


30+ days ago

Senior System Administrator Dev Ops

Information Intelligence Group Pleasanton, CA

of the Position: As a DevOps engineer, you will be looking at all aspects of managed data centers from a holistic angle, provide analysis and… Glassdoor


30+ days ago

Inside Sales Rep

Information Intelligence Group Pleasanton, CA

Glassdoor


16 days ago

EMC Account Mgr, Enterprise (IIG)

Information Intelligence Group Hopkinton, MA +2 locations

of selling Enterprise Content Management (ECM), Case Management, Business Process Management (BPM), Customer Communication Management and eDiscovery… Glassdoor


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Information Systems Intelligence Reviews

19 Reviews
2.8
19 Reviews
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Ryan Leestma
9 Ratings
  1.  

    The future of ISI

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Support Engineer in Wyoming, MI
    Former Employee - Support Engineer in Wyoming, MI

    I worked at Information Systems Intelligence full-time (more than 3 years)

    Pros

    First, ISI on the surface
     
    ISI is comparative to most IT companies in West Michigan, certainly of this headcount. Whether you consider that is a good or bad thing is up to the perspective employee to decide. In my experience ISI has very similar benefits in terms of healthcare, salaries and growth potential for it's employee's. The salaries tend to be a little higher, historically for the wrong reasons, though the trend is that they are now simply going to be more competitive with the rest of the industry. I think at this stage ISI can simply be more in-line with the industry on salaries due to improvements in the general culture, though there is a little way to go.

    Healthcare is "blanket", in that you are provided with medical, dental, and vision, which requires the usual contributions from the employee. There is also an available YMCA membership covered by the company provided you go frequently enough. If you're highly motivated, time permitting, and you wish to pursue certification, ISI will fund those certs. Books and courses can be provided, as well as paying for the examinations on your first attempt.
     
    Now the people
     
    The ISI support team, and what I would class as the extended support team, has some very helpful and very talented engineers. It has taken a long time to weed out the people who really didn't belong there, but now there is a very honest and upfront group of people who through the challenges and quite honestly stress, strain, and turmoil, have bonded and will look out for each other. If a new team member joins the Support Team, they should know that the team will do whatever is necessary to help you and to make you feel like a part of that team. In recent times a new Support Manager has joined the team. The Support Manager is somebody with a lot of experience, a lot to offer, and has made some very good changes and helped to build the team and will continue to do so I'm sure. He isn't everybody's cup of tea, but is making some good changes and trying to move ISI forward.

    The ISI operations team are great. Our previous operations manager was a friend of mine and I respect her very much for the work she did, and for being a great person to work with. The new operations manager is also very good and very easy to work with, she is a people person and very approachable.

    Cons

    Firstly, I will not be making any inflammatory comments, or attacking individuals, those who know me will know that I just don't really see the point.
     
    ISI can be a very challenging place to work. In the past there has been, in my opinion, a high amount of turnover, though since the departure of some individuals that I would class as detrimental to ISI's chances of change, the turnover has slowed significantly. The strength that the team has begun to build is making people realize that they should treat each other with more respect and patience. Yes, there is some way to go before the company is out of the woods, but I think it could happen if things continue the way they are and people remain calm.

    Currently, even with a talented group of people, resources and lifelines are tight, and headcount is low. I believe that ISI needs to work on its image, starting from the inside. The general consensus with recruiters and other companies is that ISI is a rough place to work, which has been true. Improving that opinion will allow ISI to employ more of the right people at the right price and move on from the past.

    The staff are great, but little hints from management of "the old way of doing things" makes people bitter and they're unhappy, and believe me they will voice it. The people internally will admit that things are somewhat better, but are very dismissive of the notion that things will really change. They are justified in feeling that way, but making a leap of faith one last time might help. Then if that fails, move on and be happy elsewhere.  I feel there is still at times a temptation for management to work to a price point and not to focus on the most important thing, requirements. I have seen this fairly recently, and had a number of people raise concerns that solutions were "never going to work" or "will work, but not be in-line with customer expectations". This should not be read in any way as an attack, but as a eye opener with some constructive comments. I am simply stating that mistakes are being made and a change of focus will fix that. Fix that and you will begin to fix an image internally and then in turn, externally.

    Advice to ManagementAdvice

    Keep doing what you are doing right now, and do not fall back into old practises that give people a reason to attack you on sites like this. Be honest, fair, transparent, and do not leave your actions open to interpretation.

    If when ISI bids on something you would have to make compromises to get the business and to meet a price-point, if you cannot absorb that in margin and still offer the same outcome, accept that the bid was lost and move on to the next. You don't look bad for losing a bid, only for executing it badly.

    The people at ISI want to be busy and have a flow of work coming in that challenges them, but they do not want to work on things that they don't feel good about. Even with the talent at hand, do not assign projects to people unless they can do the job well and it won't burn them out. This has often been the reason why people have left and why you then see very reactive and angry comments on Glassdoor. You can stop this, and hopefully my review, which is quite positive, can be a sign of things to come.

    The work I have seen in billing recently and the way that clients are handled is good, this is your best chance of really growing and making people happy. I have been impressed of late on the concessions you have been willing to make to make the customer happy and this is key in improving the company image.

    Above all, always be good to your employees, recognize how your actions or even your presence may affect them, and although you should never have to baby people, understand that they are on the front-line and under the most pressure, and they deserve to have your ear, respect, and understanding.

    Good luck with the future

    Positive Outlook

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