Innovative Spa Management Jobs & Careers

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30+ days ago

Massage Therapist and Esthetician

Innovative Spa Management Orlando, FL

Greet guests and explain the process of the spa experience by knowing service protocols. Answer guest questions in a professional, upbeat manner… Getit.me


30+ days ago

Experienced Nail Therapists

Innovative Spa Management Orlando, FL

We are seeking experienced licensed Nail Therapists to work within two beautiful spas located inside two of Orlando's premier hotels/resorts. We are… Getit.me


30+ days ago

Spa Concierge

Innovative Spa Management Orlando, FL

Greet guests and explain the process of the spa experience by knowing service protocols. Answer guest questions in a professional, upbeat manner… Getit.me


30+ days ago

Experienced Massage Therapists

Innovative Spa Management Orlando, FL

We are seeking experienced licensed Massage Therapists to work within two beautiful spas located inside two of Orlando's premier hotels/resorts. We… Getit.me


Innovative Spa Management Reviews

21 Reviews
2.8
21 Reviews
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Recommend to a friend
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Ilana Craig Alberico
13 Ratings
  1. 2 people found this helpful  

    Poor management camouflaged by lies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Innovative Spa Management full-time (more than 3 years)

    Pros

    Training department works hard to keep each property consistant. I learned a lot on what not to do in the business. CEUs offered.

    Cons

    They say that the company is built on trust and a family atmosphere when in truth it's built on lies and deceit. The pay is extremely low. As a massage therapist you can make more at massage envy and more is expected of you with ISM and pay is drastically less. They pressure you to sell retail and upgrade every guests to make more money. They make it seem like an incentive and turn you into a pushy sales person and not a massage therapy focused therapist. It's not a healing environment at all. Upper management says they care for guests and employees but all they care about is the money. I heard and witnessed so much manipulation over my years with this company. They hire people right out of school because they can't get experienced therapists to stay. In all positions, even management, they end up with the least qualified because again they are the only people who will take the position. If you are qualified, making to much money, or question anything they do, they will lie and find a way to fire you. The company's turn over rate is extremely high. Many tharapists get promised promotions which come with a lot more work and very little money. Full time therapist means you give them open hours but if they don't have the appointments to give you, which they won't, then you loose your benifits but still keep the full time status with none of the benifits. On weekends I often had no lunch break and worked open to close because of low staff numbers. Spa directors will drain you to get every last dime they can. On several occasions I was booked an appointment that ended after closing hours because they didn't want to turn away the profit. No asking if it was okay just telling me that I had to take the appointment and stay late after a full day. You are their pawn to make money and they don't value their employees. They know once you're gone then they can just replace you with the next graduating class. In the last year things hit a downward spiral and I don't see them recovering. In their 5 star training class they teach about meeting and exceeding guest expectations with the "garbage burger" which is the gourmet burger of your dreams. ISM is a 1 star McDonald's burger manipulating the system in deceit and lies to say they are a 5 star gourmet burger. Do yourself a favor and stay far away from their lies. If you enjoy what you do, don't let them ruin it. They paint a great picture but manipulators always do. I would not recommend this company to anyone.

    Advice to ManagementAdvice

    Live by your companies values or do the spa indudtry a favor and get out of the business. The lowest person in the company should be treated the same as the highest. Pay your employees a livable invome. Don't stab the people in the back who helped you succeed and we're loyal to you for yesrs. That's just not good business. Bring the open door, family atmosphere, back.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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