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InterContinental Hotels Group Photos
RecommendsPositive OutlookApproves of CEO
- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I worked at InterContinental Hotels Group full-time (More than a year)
They have extremely flexible hours from 5:30am till Midnight. When I was in recovery from my surgery, the company went above and beyond to work with me. They even changed my work schedule a couple times, so I can still keep my job and go to my Dr's. Appointments. I loved my coworkers, they were like family to me. IHG always had fun and exciting events each week; never a dull moment.
I did not like that management's hours of operation closed at 10pm MST. So if I worked the midnight shift and a customer asked for a supervisor after 10pm MST, I had to ask the customer to call back in the morning. I felt that a supervisor should be available at all times during my shift.
Advice to Management
If the call center is open from 5:30am till Midnight, there should be a supervisor on duty during those hours too. On a positive note, I was always recognized by the senior management. Even my bosses boss would take the time to say hi to me...so keep that up cause it made me feel important and worth to the company:)