Interactive Intelligence

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30+ days ago

Quality Assurance Intern

Interactive Intelligence Indianapolis, IN

/Activities (in order of importance) • Work with other interns, team lead, and management to ensure proper prioritization and resourcing of… Interactive Intelligence


30+ days ago

Contact Center Consultant

Interactive Intelligence Indianapolis, IN

Contact Center Consultants must have broad and deep expertise across the range of contact center management and operational methodologies, processes… Interactive Intelligence


30+ days ago

Business Analyst

Interactive Intelligence Indianapolis, IN

/Activities Operations Analysis • Develop and evaluate Operations KPIs to support data-driven decisions that will enhance and accelerate… Interactive Intelligence


30+ days ago

Service Delivery Manager, CaaS

Interactive Intelligence Indianapolis, IN

include Service Level Agreement (SLA) oversite, client technical relationship, managing projects/programs; ensuring client satisfaction with the… Interactive Intelligence


30+ days ago

Senior Services Engineer

Interactive Intelligence Inc. Durham, NC

As this is an evolving role and mission, the Services Engineer will be creative in uncertain situations, have a thirsty curiosity, be a flexible team… Interactive Intelligence Inc.


17 days ago

Digital Content Manager

Interactive Intelligence Indianapolis, IN

/Activities • Build and execute a content strategy that supports and extends marketing initiatives, driving awareness and lead generation… Interactive Intelligence


16 days ago

Sr DevOps Developer

Interactive Intelligence Indianapolis, IN

/Activities • Work with other members of the CaaS development, engineering and ops teams to understand management and automation requirements for… Interactive Intelligence


30+ days ago

Solutions Architect

Interactive Intelligence Indianapolis, IN

This individual must be able to effectively interact with business representatives, project management, and fellow team members (both inside and… Interactive Intelligence


30+ days ago

Associate Software Engineer, Test

Interactive Intelligence Indianapolis, IN

• Ensure product quality of the entire platform from UI through back-end services including scalability and reliability • Understand the testing… Interactive Intelligence


16 days ago

Compute Engineer

Interactive Intelligence Indianapolis, IN +2 locations

/Activities • Support, maintain and build CaaS offerings adhering to industry best practices. • Create engineering documentation based off of… Interactive Intelligence


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Interactive Intelligence Reviews

494 Reviews
4.3
494 Reviews
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Interactive Intelligence Chairman, President, and CEO Donald E. Brown
Donald E. Brown
447 Ratings
  • 1 person found this helpful  

    Good company with lots of potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Interactive Intelligence full-time (more than 5 years)

    Pros

    Good culture, decent benefits, good career mobility, friendly coworkers

    Cons

    The work-life balance is atrocious in certain parts of the company. Compensation is typically pretty low at first (even for Indianapolis), but it is possible to work up to a market average salary over time since raises tend to be above market average.

    Advice to ManagementAdvice

    Being quick to market is important, but coming to market with half-finished products that barely pass basic testing hurts the company's image. Customers often have to weigh the benefits of upgrading with the bugs and broken parts they are guaranteed to run into with the updates or new products. We've built a track record of having poor quality first releases and spending the next year or two trying to fix them. The innovation coming out of this company keeps us moving, but our quality issues are becoming a dead weight that's really starting to drag us down. We're not a small company anymore; we can't survive on innovation alone.

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    Neutral Outlook
    Approves of CEO

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