Intuit Jobs in Fredericksburg, VA

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2 days ago

Inside Sales Consultant Outbound 2 – new

Intuit Fredericksburg, VA

Come join the Small Business Group (SBG) as an Outbound Sales Consultant. SBG Inside sales supports our customers by providing a consultative sales… Intuit

20 days ago

Contact Center Senior Operations Analyst

Intuit Fredericksburg, VA

Come join the Sales Team as a Contact Center Senior Operations Analyst. Intuit Sales is a multi-channel organization focused on delivering growth… Intuit

22 days ago

Seasonal Sales Consultant - Inbound

Intuit Fredericksburg, VA

• Build relationships with existing and new customers by understanding their… Intuit

22 days ago

Manager 1 Inside Sales

Intuit Fredericksburg, VA

• Build and lead a strong team of Small Business sales consultants to drive an exceptional customer experience and achieve revenue goals… Intuit

30+ days ago

Sr. Escalation Manager 1

Intuit Fredericksburg, VA

• Manages the Escalation Team comprised of Sr. Service and Support Specialists • Assesses and manages cross functional teams, regarding process… Intuit

Intuit Reviews

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Intuit President & CEO Brad Smith
Brad Smith
943 Ratings
  • losing their way

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Service &Amp; Support Specialist in Fredericksburg, VA
    Former Contractor - Service &Amp; Support Specialist in Fredericksburg, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Intuit as a contractor (More than 3 years)


    I had multiple stints at Intuit, and in each time it was a fun place to work. You could dress in shorts and tee shirts, there was always some kind of contest or team building or recognition of special days. There was always food! Wow, did they keep us fed, especially when the busy season was upon us. Another thing they'd do right was hire people of all ages, backgrounds, etc. They were also generous with their bonus packages. I enjoyed our customers, even though they could be unbearable sometimes, but there's little better than that exhale that we were able to resolve their issue.


    The big con is that it is no longer a place to build a career. They rely more on seasonal or outsourced employees every year and it suggests to me that eventually there won't be any more full time agents, just managers. That's such a shame, especially for a company that prides itself on being one of the best places to work in the country (I'm sure that ranking will be ending soon). They have a terrible track record with sweeping layoffs, watch out front line managers, your seats may be warming up before you know it. It's a shame because there was a time when one of the company values was "it's the people.". Funny how they remove that from the values and the people get forgotten. The other con i wish to report is specific to the work of phone agents, and that is the absurd metrics used, where one detractor call (arbitrarily rated by customers) is ten times more impactful on scores than a promoter, or positive, call. It takes ten calls scored 9 or 10 to make up the damage of one call scored between 0 and 6. It makes you value those 9s and 10s less.

    Advice to Management

    Please invest in your employees' careers. The benefits offered are great, no doubt, and I don't even mean tuition reimbursement. I mean stability. Some of you software products you charge your customers tens of thousands of dollars for the privilege of using it for one year, then next year they'll have to shell out ten percent more, and on it goes, and yet these customers continue to call with problems with their software. If you're not going to straighten the product out, at least invest in excellent, super knowledgeable agents who can calm the customer down ("NOW what's wrong with it?!") and get them to a quick resolution. Don't give them some outsourced hacks. Value your customers.

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