Iron Mountain Inc

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13 days ago

Project Specialist

Iron Mountain Madison Heights, MI

** Under direct supervision, oversees a small project or phases of a large project. Responsible for…

30+ days ago

Project Specialist / Manufacturing Specialist

Iron Mountain Dallas, TX

** Under direct supervision, oversees a small project or phases of a large project. Responsible for…

30+ days ago

Corporate Development Analyst

Iron Mountain Boston, MA

** * Provide analytical support in strategic growth initiatives and assisting with all facets of the…

27 days ago

Senior Business Development Executive

Iron Mountain Pittsburgh, PA +2 locations

** Sr. Business Development Executives focus on selling to net new revenue within Commercial customers…

30+ days ago

Operations Service Specialist

Iron Mountain Austin, TX +2 locations

** Perform regular processing of media, containers, inventory maintenance, and required documentation of…

30+ days ago

Warehouse Worker

Iron Mountain Albuquerque, NM +2 locations

** The Record Center Specialist serves customers by maintaining and processing physical assets stored in…

10 days ago

Project Coordinator - Manager, IT

Iron Mountain Boston, MA

** Iron Mountain - I.T is looking to hire a Project Manager/Coordinator who will take ownership within…

13 days ago

Imaging Production Specialist I

Iron Mountain Atlanta, GA +2 locations

** This role is primarily responsible for performing the document preparation and scanning tasks. These…

30+ days ago

Manager, Stategic Finance

Iron Mountain Boston, MA

** The Strategic Finance and Capital Allocation team is a small team that sits at the Enterprise level of the…

15 days ago

Systems Associate

Iron Mountain Boyers, PA

** Member of Iron Mountains Global Enterprise Data recovery Team responsible for the design and…

Iron Mountain Inc Reviews

385 Reviews
385 Reviews
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Recommend to a friend
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William Meaney
82 Ratings
  1. 6 people found this helpful  

    OK company to work for, but clearly has lost some of its luster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Billing Specialist in Royersford, PA
    Current Employee - Billing Specialist in Royersford, PA

    I have been working at Iron Mountain Inc full-time (more than 10 years)


    With a right attitude and a strong desire to want to do more, this organization will respond by providing excellent opportunities. I started in collections and worked my way to one of the company's top billing analysts, but only after I had applied myself by going back to school for my graduate degree and asking for more work to do. I was a trusted and valued employee there for a number of years as a result, and felt a part of a large "family", wanting to serve and support the customer base at a high level. The company culture has been better and has been communicated well by HR; it has definitely changed from when I first started with the company over 10 years ago.


    The organization is undergoing a large transition by shipping most of its transactional data and work overseas as part of a cost cutting measure, although senior leadership will not communicate that to its current employees for fear of political reasons. There is not a great deal of immediate future opportunities for advancement, as there have been 3 job cuts in the last 5 years (2009-2013). The transactional data transition has not been as smooth as the senior leadership believes it has been (in fact, it's been quite rocky and very inconsistent), and the amount of customer anger is building. Issues where customers are receiving refund checks and past due statements from the organization at the same time are becoming common. In my job as a billing specialist, there were 7 different middle managers and/or VPs between myself and the CEO of the company. One VP stated in an all-employee quarterly meeting that Iron Mountain was "behind the times" when it came to job cutbacks; to me, this was a direct slap in the face to those workers that have been faithful to the organization and provided no peace to people's job security.

    Advice to ManagementAdvice

    The organization needs to look at itself and cut out the levels of middle management (or eliminate some of the VPs) in order to improve its communication between the CEO and the employees. Transactional data processors must return back to the US, or the current overseas staff must get its collective act together before the customers' anger boils over. The company's VPs must attend a "charm school" in order to effectively communicate to its employees when job cutbacks are being announced. The company can return to its former "glory days", but only when upper management humble themselves for the mistakes they have made and hires back quality people in the US to handle its day to day work responsibilities.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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