Iron Mountain Inc

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30+ days ago

Transportation Supervisor

Iron Mountain Morrisville, NC

** Supervise day-to-day transportation operations and courier workforce. Manage all aspects of…

Iron Mountain Inc Reviews

385 Reviews
385 Reviews
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William Meaney
82 Ratings
  1. 2 people found this helpful  

    The Mountain... The Mountain... what will become of the Mountain?

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    • Senior Management
    • Culture & Values
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    Former Employee - Sales in Royersford, PA
    Former Employee - Sales in Royersford, PA

    I worked at Iron Mountain Inc full-time (more than 10 years)


    Many utterly fabulous truly caring employees at the customer interaction levels. Corporate soul (if such a thing exists) is honorable & generous.


    It was astonishing in a sales setting to have not one manager who had experienced any aspect of the job for which they were actively managing employees... To have new employees not able to ask their managers how to do their jobs (because they hadn't a clue) was quite completely insane. When I was there I was in on the founding of 3 departments (all successful)... We had to invent the job, do the job & then train new employees (as mentors) because the metrics driven management didn't include actual knowledge of the job as an ingredient! Yikes...A larger part of the job comprised increasing spend from larger accounts. This was hindered by the gargantuan task of making the Mountain appear as a professional seamless organization to its customers. The is to say it took much energies to make the absolute definition of dysfunction appear to be something that it wasn't. Nevertheless we were successful. This was mitigated by the fact that 150 companies were formed into one & unifying culture is not easy...Initially the atmosphere/culture was congenial almost collegial. In the early days Iron Mountain prided itself on never having had a mass layoff.. With the retirement of the much beloved CEO/Founder there was the expected shift. The new CEO came from the Airline Industry & appeared to lack the charismatic character of his predecessor. In fact initially he seemed to be sort of a cold fish. Outsourcing contracts to India (with much bounceback & lack of understanding from same) has hopefully been mitigated. The few remaining US contract reps had to do all the work because the Indians were clueless. Outsourcing customer service to the Phillipines initlally irritated customers...
    Moral has crashed. A wonderful culture has been gutted... Mass annual layoffs are now the norm... I realized that from 30,000 feet this is all meaningless. The core business of IM is not really the business of Iron Mountain (as is the case in many business)... The real business is the money borrowing business. The business is to statistically massage the numbers to appear as pristine to wall street as possible by MBA driven numerical gymnastics.This facilitates the lines of credit necessary to keep the whole ball of wax moving... Part of these metrics includes finding earnings by massive layoffs... Hence the new culture has arrived... A competitor said in a recent job interview that Iron Mountain is now just a "stock play"...

    Advice to ManagementAdvice

    Have all Senior & Mid level management do a "field job" for 3 months so that they can have some understanding of the actual business...

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