JAB Broadband Jobs & Careers in Hull, England

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JAB Broadband Reviews

17 Reviews
2.5
17 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Jack Koo
5 Ratings
  1.  

    Extremely inefficient, which results in extreme frustration.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Install Repair Technician
    Current Employee - Install Repair Technician

    I have been working at JAB Broadband full-time for more than 3 years

    Pros

    The only pros to working at this place are: Decent PTO, you are less micromanaged than some other companies....and...that's about it.

    Cons

    Jab Broadband is an internet provider, I work as an Install / Repair Tech.

    The work environment at Jab Broadband (also known as "Digis" in Utah) leaves much to be desired. Everything is so completely disorganized, I often wonder how anything gets done. Our internet's infrastructure is horrible. Most of the tower sites our customers are connected to are oversaturated (meaning there are way too many customers connected to the same tower). Their solution is to reload people to different towers. Problem is, that's almost never possible due to trees/structure blocking those towers. This has been going on for years. The vast majority of our current customers suffering from spotty service are pointed to the best tower they can be pointed to.

    Despite these frustrations, this wouldn't really be a problem if our sales team & call center were trained and knew of these issues, and weren't just under pressure to boost numbers. Time and time again, potential customers and current customers are repeatedly told to expect constant internet speeds. Then, when the customers realize we can't deliver, they cancel and leave bad reviews. This has put the sales dept into a frenzy. In order to boost their numbers, they are offering free installs, free 2 months of service, $100 gift card, two rounds of golf, 6 months of free Netflix...ALL of these perks and gimmicks, just to get one install. And since we don't do contracts, the customers will rape us for all the free stuff and still leave in a month. It's NOT smart! Speaking of shoddy advertising, Digis's advertising campaign features blatant lies about how our service operates, claiming it's "better than cable, and better than FIBER". Really? Our service is nowhere NEAR as good or as consistent as fiber.

    As an install tech, all of this will weigh down on you. The constant customer complaints, and them expecting better service while you're there at their house for a service call. A typical day for me goes like this: I can't do anything for my customers, my hands are tied because the towers themselves suck (our service is wirelessly broadcasted via towers). And the customers don't want excuses or gimmicks for poor service, they want a company that is professional and fixes their crap in a timely manner. Understandable, for sure. What's hard is when there's customers who don't have any other providers to switch to, and they have been suffering for years (Yes, YEARS), on an extremely intermittent, sub-par connection.

    Management, by and large, isn't very good. They know there is a morale problem, but they refuse to address the real issues we face. Anytime numbers are especially low, two things happen. First, we are ridiculed and belittled for not doing more, second, they retract and start addressing the morale problem with flimsy, cheap bandaid alternative solutions. Recently, they sent out a company wide email asking all of us for our input on how they can improve. Dozens of well-thought replies came in, with great solutions and fair compromises. But one response said, "We could use some discounted tickets to Lagoon [a local theme park]..." The response from management? "We see some great responses here, looks like most of you would like ticket discounts, we'll see what we can do." They simply REFUSE to address the real problems.

    I could go on. I really could. This is by far the most scatterbrained, inefficient, full-of-nonsense-daily company I have ever worked for. And I've worked some really crappy jobs in my lifetime! Digis and Jab's future prospects are gloomy at best. The company is pretty much circling the drain, and most of us are looking at other jobs, desperately trying to abandon ship. BOTTOM LINE, STAY AWAY, unless you're a glutton for punishment!!!

    Advice to ManagementAdvice

    If senior management cared about our advice, they would be changing things. But, for the sake of this post, I will say this:

    Please listen to your employees. We are suffering all the blowback from your lack of interest in your infrastructure, and your lack of interest in fostering efficient communication between departments. The right hand doesn't know what the left hand is doing, and that sorely affects how a company operates. You'd think you'd realize this by now, since this really is hitting you right where it hurts (your wallets). But you continue to allow such problems to exist.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO