Jack Henry & Associates Jobs in Allen, TX

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7 days ago

Windows Systems Administrator

Jack Henry & Associates Allen, TX

The Windows Systems / Network Administrator is responsible for monitoring, modifying and maintaining systems for acceptable availability, stability… Jack Henry & Associates

14 days ago

Business Analyst

Jack Henry & Associates Allen, TX

The Ovation Enterprise Services department builds and maintains simulated banking environments for use by JHA for sales and training demonstration… Jack Henry & Associates

30+ days ago

Network Engineer

Jack Henry & Associates Allen, TX

The Network Engineer, provides required tasks to successfully install a network internally or in a customers’ environment. For customer… Jack Henry & Associates

30+ days ago

RPG Programmer Analyst

Jack Henry & Associates Allen, TX

This Programmer Analyst provides programming support for existing software enhancements. Support may be for customer or internal organizations. This… Jack Henry & Associates

11 days ago

Payroll Specialist

Jack Henry & Associates Allen, TX

Position will compile data for the timely and accurate preparation of payroll, including straight and overtime wages, commissions, and federal… Jack Henry & Associates

30+ days ago

Software Developer - VB.NET or C#

Jack Henry & Associates Allen, TX

Symitar, a Jack Henry & Associates company has a current need for a software developer with VB.NET or C# development experience. This position will… Jack Henry & Associates

30+ days ago

RemitPlus Applications Analyst

Jack Henry & Associates Allen, TX

The Application Analyst for RemitPlus is responsible for all aspects of installing new or enhanced software applications including customer site… Jack Henry & Associates

25 days ago

Technical Operations Support Rep - Overnight (Financial Services)

Symitar Allen, TX

Symitar, A Jack Henry & Associates company has an opening within their Credit Union Technical Support team in Allen, TX. Training will be provided… Symitar

30+ days ago

C#/C++ - Programmer Analyst

Symitar Allen, TX

Jack Henry is seeking a Senior Programmer Analyst (C#/C++) for the Birmingham, Alabama location. The position is located in the Vertex Teller… Symitar

30+ days ago

Application Support Analyst - Cognos

Symitar Allen, TX

Jack Henry is looking for an Application Support Analyst for its Cognos department. Application Support Analyst will provide implementation… Symitar

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    Current Employee - Support Manager in Allen, TX
    Current Employee - Support Manager in Allen, TX

    I have been working at Jack Henry & Associates full-time


    Like most companies, the culture of the organization is from the top down. Over the years, the company grew at a steady, but encouraging rate the past 10 years. Management focus is primarily on the banking business with core software, ancillary products and API's to most if not any and all 3rd party vendors or service providers. The credit union market surged in recent years as the sales mentality shifted from pushing in-house products and services to the upcoming EASE platform. Flexibility is their middle name with exception of managing products or services within a financial's internal network. Great business, especially since the key client is on average $130B for EASE and $50M for CruiseNet. Very affordable and where can you get all the products and services in one place for such an attractive price while reducing the regulatory headache of managing a financial institution.


    The credit union market outsourcing product (aka EASE) took a while to gain ground. This was primarily due to sales incentives heavily weighted on licensing in-house systems. The rhetoric at the time was that the outsourcing product was an inferior product/service along with no incentives compared to in-house sales. Another key problem was the Symitar organization only made a small percentage of the outsourcing business as well as absorbed most if not all the upfront costs associated with the sales and implementation cycle. The support model was in-house only and EASE clients and operation staff had to go it alone. The banking outsourcing was the primary money maker and that's where the attention was focused. From the lack of involvement or understanding from the GM level to the $14 an hour computer operator, the outsourcing model was broken. As the product grew the service model could not sustain all the demands placed on the support and operations personnel. Being setup to fail is not a particular good position that no employee wants to be in. Regardless if you are an A or C player, just not good environment to be optimistic about your ability to deliver a superior product or service. The culture of pointing fingers from internal support groups was the norm while the business units suffering the most were the ones with the least control of the product or service, but holding all the accountability.

    Advice to Management

    Senior management needs to really get a real understanding of credit union outsourcing. Provide the internal support to allow that business to be successful, especially managing complex technology, less than desired PL1 databases and disaster recovery should be an extreme priority. Examine your current management and talk to the day to day personnel that probably have some candid thoughts on making success a priority.

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