Jack Henry & Associates Jobs in Omaha, NE

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30+ days ago

Asset Liability Management Analyst ( Banking / Credit Union )

Jack Henry Omaha, NE

The Client Services Analyst serves as the primary resource for customer users of revenue and growth, risk management and cost management software… Jack Henry

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Jack Henry & Associates CEO and Director Jack Prim
Jack Prim
160 Ratings
  • Profitstars Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Omaha, NE
    Former Employee - Anonymous Employee in Omaha, NE
    Approves of CEO

    I worked at Jack Henry & Associates full-time (More than 10 years)


    - Good Benefits - Flexible work schedule (telecommuting option for some positions) - Great co-workers


    - Profitstars company is very silo'd - departments don't work well with one another - Management is out of touch with what is really going on with front-line employees & not eager to help resolve issues - No company cohesiveness anymore - they used to hold quarterly office meetings so the whole company knew what was going on with other departments, rarely do they hold an annual meeting anymore - Upper management only cares about budget - stretches the staff thin and makes them take on extra workload - Moral is very LOW compared to years ago - Product is outdated and very 'archaic' compared to competitors - they are currently going through a multi-year project to update it, but they can rarely hit deadlines - Releases that are put out to clients are late & 'buggy' with lots of issues - Huge culture shift at Profitstar compared to when they were privately-owned versus owned by Jack Henry - Lack of emphasis on client retention - customers do not come first anymore in the Support area

    Advice to Management

    - Management in the Omaha office needs to be shaken up. They are out of touch and out of reality with the real issues that are going on in the office. Either they don't care to get involved and fix the issues, or they are completely oblivious to them. Upper management in JHA needs to step-in and take a look at the deeper issues within the Omaha office.

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