Jack Henry & Associates Jobs in Omaha, NE

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6 days ago

Client Services Analyst

Jack Henry Omaha, NE

The Client Services Analyst, serves as the primary resource for customer users of revenue and growth, risk management and cost management software… Jack Henry


13 days ago

Managing Director

Jack Henry Omaha, NE

The Managing Director, directs and controls activities for multiple products and functional areas, to include one or more of the following areas… Jack Henry


30+ days ago

QA, Manager

Jack Henry Omaha, NE

As QA Manager, you will manage the quality assurance and testing activities of a multi-team software project and department. You will establish QA… Jack Henry


30+ days ago

Technical Sales Support Specialist (ProfitStars)

Jack Henry Omaha, NE

The Technical Sales Support Specialist is responsible for supporting the sales executives in various capacities when engaged with prospects and… Jack Henry


30+ days ago

Sr. C#/.NetSoftware Engineer

Jack Henry Omaha, NE

We are currently seeking a Sr. .Net Software Engineer that will participate in the technical design and implementation of new products or… Jack Henry


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Jack Henry & Associates Reviews

3.7
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Jack Henry & Associates CEO and Director Jack Prim
Jack Prim
154 Ratings
  • Profitstars Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Omaha, NE
    Former Employee - Anonymous Employee in Omaha, NE

    I worked at Jack Henry & Associates full-time (More than 10 years)

    Approves of CEO
    Approves of CEO

    Pros

    - Good Benefits
    - Flexible work schedule (telecommuting option for some positions)
    - Great co-workers

    Cons

    - Profitstars company is very silo'd - departments don't work well with one another
    - Management is out of touch with what is really going on with front-line employees & not eager to help resolve issues
    - No company cohesiveness anymore - they used to hold quarterly office meetings so the whole company knew what was going on with other departments, rarely do they hold an annual meeting anymore
    - Upper management only cares about budget - stretches the staff thin and makes them take on extra workload
    - Moral is very LOW compared to years ago
    - Product is outdated and very 'archaic' compared to competitors - they are currently going through a multi-year project to update it, but they can rarely hit deadlines
    - Releases that are put out to clients are late & 'buggy' with lots of issues
    - Huge culture shift at Profitstar compared to when they were privately-owned versus owned by Jack Henry
    - Lack of emphasis on client retention - customers do not come first anymore in the Support area

    Advice to Management

    - Management in the Omaha office needs to be shaken up. They are out of touch and out of reality with the real issues that are going on in the office. Either they don't care to get involved and fix the issues, or they are completely oblivious to them. Upper management in JHA needs to step-in and take a look at the deeper issues within the Omaha office.


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